Ricerche recenti


Nessuna ricerca recente

Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.


Hello All!    I'm trying to create reporting that shows certain data points with the ability to filter by date and assig...

Data ultimo post: 16 set 2024 · Alex Gonzalez

3

Follower

0

Voti

4

Commenti


Hi Team, I have two custom date fields on my ticket forms used for Urgent priority tickets, the fields are called: Produ...

Data ultimo post: 15 ott 2024 · Ryan Knight

2

Follower

1

Voto

2

Commenti


Hi, I have created two calculated attributes in the "Support: Update history" dataset. The results are coming out just f...

Data ultimo post: 22 mar 2024 · karankuwarbidxb

4

Follower

0

Voti

3

Commenti


Hi, Does anybody know how to calculate business days between a tickets "Created date" and "Resolution Date"? I need to ...

Data ultimo post: 19 mag 2022 · MineralTree | Support

4

Follower

2

Voti

2

Commenti


We need reporting based on ticket followers. I haven't been able to find anything in Explore that would allow me to do t...

Data ultimo post: 16 giu 2023 · Kristina Tibbitts

5

Follower

1

Voto

3

Commenti


I'm building a dashboard and trying to always show the past 30 days and schedule the dashboard to send weekly. What I'd ...

Data ultimo post: 25 set 2024 · Kyle Beaulieu

1

Follower

0

Voti

1

Commento


Is there a way to analyse ticket data in real-time. For example, on a busy day be able to tell how many tickets we solve...

Data ultimo post: 20 feb 2024 · Siri Rääf

3

Follower

0

Voti

2

Commenti


I am trying to create a Report to be able to detect for how long the customer didn't respond after agent's response for ...

Data ultimo post: 08 set 2024 · Abdelhameed Khaled

0

Follower

0

Voti

0

Commenti


Currently messaging is lacking a lot of important metrics that were previously available to us before when using chat. T...

Data ultimo post: 05 set 2024 · Hendrik Mgina

0

Follower

1

Voto

0

Commenti


Hello everyone,    I'm wondering how can I create a report in Zendesk Explore that lists Organizations along with their ...

Data ultimo post: 02 set 2024 · Abdulqader Haddad

0

Follower

0

Voti

0

Commenti