Ricerche recenti


Nessuna ricerca recente

Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.


Hey! We're looking for a possibility to display average individual reply time.That means the average time between the ti...

Data ultimo post: 01 mar 2019 · Maksims Svjastins

11

Follower

0

Voti

13

Commenti


In Good Data there is a way to remove filter options that do not apply. I'm trying to figure out how to do this in Explo...

Data ultimo post: 09 gen 2019 · Stacy Win

10

Follower

0

Voti

14

Commenti


In Explore can you create a Month To Date This Year (MTDTY) and Month To Date Last Year (MTDLY) time based metrics?  Try...

Data ultimo post: 21 mag 2019 · James Molina

4

Follower

0

Voti

2

Commenti


Hello Is there a query to calculate the full resolution time in hours and days it took to resolve a ticket in explore? ...

Data ultimo post: 16 mag 2019 · Uri Flores

3

Follower

0

Voti

4

Commenti


Hi guys,   I'm having a lot of trouble trying to find out how many replies each of my agents does per day. I can find ...

Data ultimo post: 26 apr 2019 · Matt Bertulli

17

Follower

0

Voti

17

Commenti


Hi, I am trying to build a report, which shows different metrics around tickets in the on-hold status (which we escalat...

Data ultimo post: 17 apr 2019 · Marcel

4

Follower

0

Voti

6

Commenti


Hello, I'm trying to set up a stacked bar chart where every column/row adds up to 100%, in order to visualize proportio...

Data ultimo post: 16 apr 2019 · Josue Velasquez

9

Follower

0

Voti

6

Commenti


Sometimes customers rewrite us when the ticket was closed and it creates a follow-up ticket. In some cases, it's about a...

Data ultimo post: 26 feb 2019 · Chloe

7

Follower

0

Voti

4

Commenti


I have a tag that signifies whether my tickets were escalated to Jira. I want to create a dashboard that helps my team c...

Data ultimo post: 26 dic 2018 · Melissa Kibrick

11

Follower

0

Voti

11

Commenti


Hello, I would like to add a drillthrough for my datas. I'm displaying number of tickets in a certain state per day and...

Data ultimo post: 11 dic 2018 · Pauline Raballand

27

Follower

0

Voti

28

Commenti