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Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.

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      Any way to know what forms had any data in them in a ticket?
      I've been asked to create a report (in our data warehouse) that identifies tickets that had a specific form filled out -...

      Data ultimo post: 09 mag 2024 · PAUL STRAUSS

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      Zendesk reporting
      Con risposta
      Hi community, Im looking for idea how to show  how much time does a ticket spend in every group. For example we have 5 g...

      Data ultimo post: 19 giu 2024 · Artur Michalski

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      Average handling Time considering first ticket update agent
      I want to measure Average handling time for agents . I mean by AHT here the first update agent did after he was assigned...

      Data ultimo post: 25 giu 2024 · Abdelhameed Khaled

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      AVG reply time
      I need to get the average reply time, when a client chats with us in messaging, he sends a message then we reply to it (...

      Data ultimo post: 13 mag 2024 · Ahmed Masooud M

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      Showing ticket numbers on 100% stacked graph
      Hello!   I have created this 100% stacked graph but I am struggling to find a way to add the total ticket numbers at the...

      Data ultimo post: 21 giu 2024 · Ellis

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      How to see time logged per agent per period and not total time
      Hi  Could you please assist us in generating reports that will show time logged per agent per period of time (for exampl...

      Data ultimo post: 17 mag 2024 · Alexandr Gusacenco

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      Report for tickets with SLA breaches and date/time of breach
      Con risposta
      I'm trying to build a report that lists SLA breaches with the ticket ID and the date/time of the breach. I'm not seeing ...

      Data ultimo post: 28 ago 2019 · Alex Edwards

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      Report Help - Requester First Reply Time
      Con risposta
      Hello,   Is there a way to create a report that would show the average time it takes for a requester to submit their fir...

      Data ultimo post: 05 giu 2024 · Hannah Lucid

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      Difficulty Managing Multiple Tags on Tickets in Zendesk Explore
      Hello Zendesk Community,  I am encountering a challenge with managing and reporting on tickets that have multiple tags i...

      Data ultimo post: 10 giu 2024 · Michelle Erikson

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      Article linking rate against all tickets, not just linked article tickets
      Is there a way to create a report that will provide the linked article rate against all closed tickets during a period, ...

      Data ultimo post: 11 giu 2024 · Heather Ausmus

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