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Feedback - Zendesk AI and automation

Share your feedback, ideas and experiences related to the use of Zendesk AI, macro suggestions, automations, answer bot, and bot building.

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      We are excited to launch AI agents and automated resolutions!
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      Dear Customers, We are excited to launch AI

      Data ultimo post: 25 apr 2024 · Shawna James

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      Product Feedback Guidelines & how to write a good product feedback post
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      Welcome to the Product Feedback Topic for Zendesk AI & automation! No one knows our products better...

      Data ultimo post: 08 gen 2024 · Shawna James

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      Product Feature + Feature Request Post Template
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      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Data ultimo post: 08 gen 2024 · Shawna James

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      Provide Zendesk Explore Reporting for AI Writing Feature Usage
      Use Case: Our customer care teams have started using Zendesk's generative AI writing tools, including t...

      Data ultimo post: 25 mar 2025 · Jordan Knott

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      Creating a "Confidence" level for Auto-Assist, so as to route tickets that Auto-Assist will be able to help with faster.
      Looking for some kind of ticket field or label that pre-lists the confidence that auto assist will be able to generate a...

      Data ultimo post: 24 mar 2025 · Francisco Serna

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      Editing privileges for AI agents
      Currently, AI agents can only be edited by an administrator. We believe that it is a security issue that only administra...

      Data ultimo post: 07 mar 2025 · 杉田 幸大

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      The AI Agents Advanced (Ultimate) 'Sources' option is not available when using AI Agent from within the Messaging widget in Zendesk
      When testing AI Agents Advanced bots via the Ultimate web interface, we see ‘Sources’. So the user is able to verify the...

      Data ultimo post: 13 mar 2025 · Stuart French

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      Possibility to save custom prompts for AI writing tool
      The enhancement of the AI writing tool with custom prompts is a cool feature, especially for translations. In this conte...

      Data ultimo post: 18 mar 2025 · Remo

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      API Integration organizer in Advanced AI Agent (Ultimate)
      Hello everyone! I would like to request a feature that allows us to organize all the different integrations into their o...

      Data ultimo post: 12 mar 2025 · Tomas Iñiguez

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      Attach images and documents to AI auto assist respons
      Hi Zendesk Team, Our agents frequently need to attach files or paste images when responding to customer inquiries. While...

      Data ultimo post: 05 mar 2025 · Caitlin Graham-Pedersen

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