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Feedback - Zendesk AI and automation

Share your feedback, ideas and experiences related to the use of Zendesk AI, macro suggestions, automations, answer bot, and bot building.

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      Restrict Articles AI Agents can suggest
      As a user, I want to be able to restrict what articles an AI Agent/Bot can suggest. This will help me target specific bo...

      Data ultimo post: 29 mag 2024 · Alex Litoff

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      Submit a Ticket in Messaging/Bot
      We really like the new AI bot capabilities, especially how it can create a brief answer from our help center and link to...

      Data ultimo post: 03 set 2024 · Mark Wiles

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      Chat Messaging: Conversation bot does not support multiple language for authenticated login user
      Dear Support Team,At the moment, I can integrate conversation bot for Chat Messaging. My conversation bot had configure ...

      Data ultimo post: 29 ago 2024 · Hoa Tran

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      Habilitar IA em Bot já criado
      Seria interesante ter a opção de habilitar o IA em bots anteriormente criados na instância ZD.

      Data ultimo post: 19 apr 2024 · Junior Matos

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      Nos retours sur l'utilisation du module IA
      After testing the various AI options, here's our feedback on the areas for improvement:   - Make it formal = translate t...

      Data ultimo post: 23 lug 2024 · Admin

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      AI pricing model
      Only 20% of my agents will make use of the generative AI functionality, having to purchase it for all agents makes the c...

      Data ultimo post: 16 gen 2024 · Tilly Martin

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      Ability to move bot configurations and answers between environments & ability to Export answers
      It is way to tedious and error prone to copy paste individual bot answers and flows from one environment to the next. We...

      Data ultimo post: 11 lug 2024 · Reshma Patel

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      Exportar Fluxograma do Chat Bot
      Boa tarde,   Gostaria de sugerir que fosse desenvolvido uma forma de exportar o fluxograma do chatbot em um formato que ...

      Data ultimo post: 29 giu 2024 · Sistemas StarParks

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      AI text expansion in Danish
      Hi   When using text expansion I noticed that when “Tickets” was used it  was entered as “Billetter” which is incorrect....

      Data ultimo post: 22 giu 2024 · Carsten Falborg

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      Restrict Bots to specific articles and pages
      Right now, you need to do a bunch of custom coding to embed a specific bot on specific pages. It would be great if there...

      Data ultimo post: 25 giu 2024 · Alex Litoff

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