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Feedback - Zendesk AI and automation

Share your feedback, ideas and experiences related to the use of Zendesk AI, macro suggestions, automations, answer bot, and bot building.

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      Set Automated Ticket reminders to Customers by set business hours/days
      Currently it is only possible to set a ticket automation reminder by hours or days, I'd like to be  able to set a certai...

      Data ultimo post: 07 feb 2024 · Rene Goertzen

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      Messaging bot variable saving
      Hello, We have this customer segmentation, which is a user field in their zendesk profile that goes "sla_basic - sla_br...

      Data ultimo post: 11 gen 2024 · BAKO

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      Suggestion: allow separate enabling of "Summary" and "Enhance writing" features
      I'd like to be able to separately enable the Summary and Enhance Writing features. Right now, admins can enable both fea...

      Data ultimo post: 02 gen 2024 · Michael Yuen

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