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Feedback - Zendesk AI and automation

Share your feedback, ideas and experiences related to the use of Zendesk AI, macro suggestions, automations, answer bot, and bot building.

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      We are excited to launch AI agents and automated resolutions!
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      Dear Customers, We are excited to launch AI agents and preview the upcoming launch of automated resolutions! For ease of...

      Data ultimo post: 25 apr 2024 · Shawna James

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      Product Feedback Guidelines & how to write a good product feedback post
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      Welcome to the Product Feedback Topic for Zendesk Ai & automation! No one knows our products better than you, our user...

      Data ultimo post: 08 gen 2024 · Shawna James

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      Product Feature + Feature Request Post Template
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      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Data ultimo post: 08 gen 2024 · Shawna James

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      Add-on licensing model issues
      I would love to utilise the Advanced AI add-on that Zendesk has released. However, it would only benefit 20-30% of our a...

      Data ultimo post: 20 ott 2024 · Caroline Scott

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      Feature request: Ability to train the Ultimate (AI Agents Advanced) bot model to improve answers that it gives
      The feature being requested:   We are testing Ultimate bots (recently renamed to Zendesk ‘AI Agents Advanced’).  We are ...

      Data ultimo post: 20 feb 2025 · Stuart French

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      Feature Request: Ability for Ultimate (recently renamed to Zendesk ‘AI Agents Advanced’) to handle relative date questions
      Background info:   Ultimate bots (recently renamed to Zendesk ‘AI Agents Advanced’) are unable to handle relative date q...

      Data ultimo post: 24 feb 2025 · Stuart French

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      Feature Request: Ability for Ultimate bot (recently renamed to Zendesk ‘AI Agents Advanced’) to crawl URLs that point to PDF files.
      I have set up various UltimateGPT Web Crawler Knowledge Sources.  Most work OK.  However, I have set up one that points ...

      Data ultimo post: 19 feb 2025 · Stuart French

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      Zendesk actions in auto assist more flexible
      It would be great if Auto Assist could call API endpoints to retrieve data for generating responses to end-users. A pote...

      Data ultimo post: 18 feb 2025 · Bruno Gabriel

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      Bot - Improvements to automated unresolved questions
      In wanting to use the data within the unresolved questions within a bot flow,  I am suggesting a few improvements: Ther...

      Data ultimo post: 27 ago 2024 · Reshma Patel

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      Customer Translations in AI agents (glossary)
      When I build an answer in the AI agent flow builder and an have multiple languages enabled for translation, it would be ...

      Data ultimo post: 05 feb 2025 · Lindsay Lebensohn

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