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Feedback - Zendesk AI and automation

Share your feedback, ideas and experiences related to the use of Zendesk AI, macro suggestions, automations, answer bot, and bot building.

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      Bot - Improvements to automated unresolved questions
      In wanting to use the data within the unresolved questions within a bot flow,  I am suggesting a few improvements: Ther...

      Data ultimo post: 27 ago 2024 · Reshma Patel

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      Improve Filter on AI Agent Intent Dashboard
      In a recent announcement about it was recommended that we use the intent dashboard to ID frequent issues as one of seve...

      Data ultimo post: 06 feb 2025 · Tina Desprez

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      Prevent bots to translate instance or brand name
      When using the bot translation feature, your company (or instance, or brand name) will be automatically translated. The ...

      Data ultimo post: 08 ott 2024 · Lorenzo

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      Zendesk Support accessibility gap for vision impaired - Side Conversations button label
      Hi, In the recent UI update for Copilot, one of our employees who has a vision impairment noted that the right context p...

      Data ultimo post: 24 gen 2025 · Tim Sulzberger

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      British tone of voice - AI responses
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Data ultimo post: 30 gen 2025 · Aaran Chilinski - Customer Success Developer

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      Enable reporting on AI feature usage
      Overview We'd benefit from being able to report on which tickets used which AI features like text expansion and tone sh...

      Data ultimo post: 02 gen 2024 · Alan

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      Export diagram of Bot Flows, Answers etc
      Hi,   I have a need to export diagrams of the Bot flows. Is there already an easy way already,  or is it a feature reque...

      Data ultimo post: 22 gen 2025 · Tim Sulzberger

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      Copilot feedback
      Hi Zendesk team,   Just sharing some customer feedback implementing Copilot for a customer, since we've faced a few issu...

      Data ultimo post: 12 nov 2024 · geoffreybrocard

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      Request: Add Baltic languages to AI agents & Advanced AI
      As a Zendesk reseller from Estonia not having Estonian language available in AI agents or Advanced AI affects Zendesk co...

      Data ultimo post: 23 set 2024 · Ingrid Stamm

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      Request for Improvement: Review conversations
      Hi. There is a big problem with the Review conversation. 1. screen fix   This screen must be pinned or conversations lis...

      Data ultimo post: 19 dic 2024 · 김들

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