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Feedback - Zendesk WFM

Share your feedback, ideas and experiences related to the use of the scheduling, forecasting, reporting and everything else related to our workforce management product.

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      Product Feedback + Feature Request Post Template
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      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Data ultimo post: 01 feb 2024 · Shawna James

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      Product feedback guidelines & how to write a good feedback post
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      Welcome to the Product Feedback Topic for Zendesk's WFM (Workforce Management)! No one knows our products better than ...

      Data ultimo post: 01 feb 2024 · Shawna James

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      Enhancement > Different Background for Locked
      Hi Team,   We are seeking your help in improving or enhancement of the ZD WFM  feature, where agents find the “Activity ...

      Data ultimo post: 26 feb 2025 · Maribeth Penalba

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      WFM - Agents should not automatically be added to the Allow List when created in Zendesk
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Data ultimo post: 03 set 2024 · Aaron Doane

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      Improve Status Locking Feature by Implementing a Pop-up notification
      Add a pop-up notification that will be triggered when user is on a locked status and trying to open or start a productiv...

      Data ultimo post: 16 ott 2024 · Ryan Casilag

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      Selected Timezone Visibility
      It's actually annoying that you're getting these ideas to better your product from customers without compensating them r...

      Data ultimo post: 05 feb 2025 · Ryan Casilag

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      Overtime Tracking
      For agents who are on Overtime, we need to plot workstreams / or activity so as not to impact adherence. But if we modif...

      Data ultimo post: 04 nov 2024 · GUJU

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      Custom Role Ability to Edit Users with No Team
      Problem: Custom roles in Zendesk WFM do not currently allow the ability to view/edit a user who is not already associate...

      Data ultimo post: 04 feb 2025 · Laura L.

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      Combined Workstreams - forecasting staffing
      We’ve identified an issue with the staff scheduling figures when combining workstreams. Currently, when agents are assig...

      Data ultimo post: 31 gen 2025 · Nicola Sale

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      Future Dating Function for Tymeshift Functions
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Data ultimo post: 29 gen 2025 · Renz Belardo

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