Ricerche recenti

Nessuna ricerca recente

Feedback - Zendesk WFM

Share your feedback, ideas and experiences related to the use of the scheduling, forecasting, reporting and everything else related to our workforce management product.

Nuovo post
Mostra tutti
    Ordina per attività recente
      Forecasting Scenario/Sandbox within Tymeshift
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Data ultimo post: 29 gen 2025 · Renz Belardo

      1

      Follower

      1

      Voto

      1

      Commento

      Request for Notes Functionality in Tasks
      It would be incredibly helpful to have the ability to leave notes or memos within Tasks. This feature would allow admins...

      Data ultimo post: 19 nov 2024 · Sierra Burris

      2

      Follower

      2

      Voti

      2

      Commenti

      Technical possibility to set the required amount of working days before Generating the monthly schedule
      This functionality will help to reduce manual work while creating a monthly schedule for the team. Since every country h...

      Data ultimo post: 16 gen 2025 · Kristina S.

      1

      Follower

      0

      Voti

      1

      Commento

      Time Off Requests with Timestamp and Date Filter
      This functionality will gives manager and planners the ability to track when the requests were made, including the speci...

      Data ultimo post: 08 gen 2025 · Joanne Atilano

      2

      Follower

      2

      Voti

      3

      Commenti

      Localized Management
      It would be a neat feature is we can assign codes or reasons that are relevant only to a particular location. Allow or r...

      Data ultimo post: 08 gen 2025 · Joanne Atilano

      1

      Follower

      0

      Voti

      1

      Commento

      Audit Trail in Schedule Changes/Upload
      The feature is a crucial functionality in the systems that track and record actions, changes, and updates that are made ...

      Data ultimo post: 08 gen 2025 · Joanne Atilano

      2

      Follower

      4

      Voti

      1

      Commento

      PTO Accrual and Allocation
       It would be a neat feature to the system or tool to have accrual and distribution of Paid Time Off (PTO) for employees....

      Data ultimo post: 08 gen 2025 · Joanne Atilano

      0

      Follower

      3

      Voti

      0

      Commenti

      Draft options to show indicator
      The free draft option in Zendesk is a really good addition and super helpful, especially with new hires.    The struggle...

      Data ultimo post: 03 apr 2024 · Nick I.

      2

      Follower

      1

      Voto

      2

      Commenti

      Quiet times - no cases in the queue - impacting adherence
      Hi, the system should detect when there are no cases in the queue and change agents status to sometime like “quiet time”...

      Data ultimo post: 12 dic 2024 · Mariana

      1

      Follower

      2

      Voti

      1

      Commento

      Task lock should be permission based
      I would like to have the allowing task lock to be permission based on a role and not in the account settings.

      Data ultimo post: 02 dic 2024 · DesireeRichardson

      2

      Follower

      0

      Voti

      2

      Commenti