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Q&A - Quality Assurance

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      Turn off NA Option on Scorecard
      Is is possible to remove the NA option on the scorecard through an admin function?

      Data ultimo post: 13 dic 2024 · Nora

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      Changes into the AI algorithm
      Hi, I wanted to check if any changes have been made to the AI algorithm, specifically in how it assesses Empathy and Clo...

      Data ultimo post: 05 mar 2025 · Rositsa Pavlova

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      Welcome to the Zendesk QA Q&A topic
      Welcome to all new Zendesk community members! This Zendesk QA (formerly known as Klaus) topic, within Zendesk, is your i...

      Data ultimo post: 16 ott 2024 · Triin Ilves

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