Ricerche recenti
Nessuna ricerca recente
![Beto's Avatar](https://support.zendesk.com/system/photos/1260923736289/Screen_Shot_2018-09-13_at_15.36.52.png)
Beto
Data ingresso 16 apr 2021
·
Ultima attività 28 giu 2024
Seguiti
0
Follower
2
Attività totali
124
Voti
2
Abbonamenti
26
PANORAMICA ATTIVITÀ
BADGE
ARTICOLI
POST
COMMENTI NELLA COMMUNITY
COMMENTI AGLI ARTICOLI
PANORAMICA ATTIVITÀ
Ultima attività di Beto
Beto ha commentato,
Thank you for your question. There have been no recent changes as to how Organizations handle their permissions, but keep in mind that there permissions at the Organization level as well as on the user level, and different combinations of these can have varying results.
Here is a handy table describing what is the outcome based on the different configurations set for permissions on both the Organization and the user level:
![](https://support.zendesk.com/attachments/token/6B7dtGwkigIgAOT0X7Vm6F5E7/?name=image.png)
You can find this table and more information on this topic on this article: What is the difference between ticket access at the organization level and user level?
Is it possible that the permissions set on your Organizations might be different from how it used to be?
I hope this was helpful!
Visualizza commento · Data ultimo post: 22 feb 2024 · Beto
0
Follower
0
Voti
0
Commenti
Beto ha creato un articolo,
Sintomi del problema
Quando tento di usare i filtri in una vista, ricevo il seguente messaggio di errore: Si è verificato un problema. Prova ad aggiornare la pagina.
Passaggi per la risoluzione del problema
Questo errore viene visualizzato quando la vista contiene condizioni interrotte. Ciò può accadere se le tue condizioni si basano su opzioni che sono state eliminate dopo la creazione della vista, come un gruppo o un’organizzazione.
Se apri la vista, il valore apparirà vuoto:
Per risolvere il problema, rimuovi la condizione o modificala per fare riferimento a un gruppo o a un’organizzazione validi e salva la pagina. Dopo aver aggiornato la vista, i filtri dovrebbero funzionare correttamente.
Per ulteriori informazioni sulle viste, leggi l’articolo: Creazione di viste per creare elenchi personalizzati di ticket.
Avvertenza sulla traduzione: questo articolo è stato tradotto usando un software di traduzione automatizzata per fornire una comprensione di base del contenuto. È stato fatto tutto il possibile per fornire una traduzione accurata, tuttavia Zendesk non garantisce l'accuratezza della traduzione.
Per qualsiasi dubbio sull'accuratezza delle informazioni contenute nell'articolo tradotto, fai riferimento alla versione inglese dell'articolo come versione ufficiale.
Data ultima modifica: 06 feb 2024 · Beto
0
Follower
1
Voto
0
Commenti
Beto ha commentato,
Hi ZenIT thank you for your question!
Unfortunately, I am afraid that at this time, the integration with Microsoft Teams is strictly one-to-one. Additionally, this integration is not developed by Zendesk, so I am afraid that we would not be able to provide information regarding if a way in which you could add multiple Zendesk accounts for one Microsoft Teams tenet is planned for the future.
I hope you have a lovely rest of the day!
Visualizza commento · Data ultimo post: 05 dic 2023 · Beto
0
Follower
0
Voti
0
Commenti
Beto ha commentato,
¡Hola Mónica! Muchas gracias por su pregunta.
¡Sí! Puedo confirmar que en efecto es posible utilizar el contenido dinámico en las opciones que se configuran cuando una encuesta es Negativa. Lo primero sería crear los contenidos dinámicos como cualquier otro. Luego, debe dirigirse al apartado de "usuarios" en el Centro de Administración, y la pestaña de "satisfacción". Aquí es donde puede configurar las opciones de las razones para el resultado negativo:
Es importante tener en cuenta que, al menos de momento, no es posible modificar o editar los motivos, solo se pueden agregar nuevos. También, es importante tener en cuenta que cuando introduzca el contenido dinámico en la opción, va a mostrarse como el texto del lenguaje predeterminado de dicho contenido dinámico, y no con el marcador de posición. Aquí un ejemplo:
Primero agrego una razón nueva dando clic en "+", y agrego el marcador de posición de mi contenido dinámico:
Pero al dar "intro" para finalizar de agregar la opción, esto se convierte en el contenido del lenguaje predeterminado: Pero esto está configurado correctamente, y va a cambiar automáticamente dependiendo del lenguaje que tenga configurado el usuario que reciba la encuesta. El único problema es que no es fácil saber cuáles opciones son contenidos dinámicos una vez los haya agregado.
¡Espero que esto haya sido de ayuda!
Visualizza commento · Data ultimo post: 25 ott 2023 · Beto
0
Follower
0
Voti
0
Commenti
Beto ha commentato,
Hello Ecbo, I hope you are well! Thank you for your question.
You are able to choose between calendar or business hours on any Automation time condition, but you cannot define what those hours are directly on the Automation. You must define them on your schedule first, by following the steps here: Setting your schedule with business hours and holidays.
Once you have defined your schedule, you will have the option of selecting between calendar or business hours on the second box that appears after you select any of your time conditions, like this:
I hope this was helpful!
Visualizza commento · Data ultimo post: 10 apr 2023 · Beto
0
Follower
1
Voto
0
Commenti
Beto ha commentato,
Hello Shannon, I hope you are well! Thank you for your question.
Unfortunately, as of this writing, the pre-chat form does not support markdown or HTML, so it is currently not possible to add a hyperlink. As of now, the only possibility would be to have the URL as plain text.
But this is a good suggestion to have. I can recommend that you create a feedback Post in our Community requesting this feature here.
You can explain your use case and the more traction this post gets, the more chances there are for our Development team to consider implementing this in the future.
I hope this was helpful!
Visualizza commento · Data ultimo post: 07 apr 2023 · Beto
0
Follower
0
Voti
0
Commenti
Beto ha commentato,
Hello Jeff, thank you for your question!
The rule of a ticket field being "required to solve a ticket" is bypassed by Business Rules (like Triggers and Automations) as you can see on this article above:
Depending on your custom file type and its options, you might be able to make this required by adding some conditions that use the ticket field in question. Then the Automation would not run until the conditions are met.
I hope this was helpful!
Visualizza commento · Data ultimo post: 13 mar 2023 · Beto
0
Follower
1
Voto
0
Commenti
Beto ha commentato,
¡Hola Rocío, muchas gracias por tu pregunta!
En efecto, la integración explicada en este artículo es para poder conectar su cuenta de Instagram directamente con Zendesk, y sin necesidad de aplicación de terceros.
Ahora, es muy importante tener en cuenta que esta integración funciona exclusivamente con Instagram Direct. Esto quiere decir que solo serán tickets de los mensajes privados de Instagram.
Si desea mantener la creación de tickets con respecto a los comentarios y/o posts de Instagram, todavía sería necesario utilizar alguna de las aplicaciones de terceros encontradas en el Marketplace.
¡Espero que esto haya sido de ayuda!
Visualizza commento · Data ultimo post: 09 feb 2023 · Beto
0
Follower
1
Voto
0
Commenti
Beto ha commentato,
Hello mfg, thank you for your question!
Currently, this is not an option, I'm afraid. Once you have opened the customization options, if you open the Help Centre it will open in preview mode and you should have an option to quickly close it:
But unfortunately there is not an option to quickly change back between the two whenever you wish. At this point the best recommendation would be, as you mentioned, to have two separate browser windows, to check the changes whenever they are made.
But this is a good suggestion to have. I can recommend that you create a feedback Post in our Community requesting this feature here.
You can explain your use case and the more traction this post gets, the more chances there are for our Development team to consider implementing this in the future.
I hope this was helpful!
Visualizza commento · Data ultimo post: 09 feb 2023 · Beto
0
Follower
0
Voti
0
Commenti
Beto ha commentato,
Hello Emily, thank you for your question!
Unfortunately, I'm afraid that what you are asking is not currently possible. There is no way (as of now) to disable the ability of adding comments for end-users, but keep this enabled for Agents or Admins at the same time.
Although, depending on the types of comments that you wish to add, you could consider disabling comments and making updates to the article, and present it as a visible "update" by adding a new heading and maybe even adding the date of the update itself. For more information on this you can consult this article: Creating and editing articles in the knowledge base.
I hope this was helpful!
Visualizza commento · Data ultimo post: 30 gen 2023 · Beto
0
Follower
0
Voti
0
Commenti