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Christopher Kennedy
Data ingresso 14 apr 2021
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Ultima attività 27 mar 2025
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Ultima attività di Christopher Kennedy
Christopher Kennedy ha commentato,
No problem. I'm glad to hear it's working for you!
Best,
Chris Kennedy | Developer Advocate
Visualizza commento · Data ultimo post: 27 mar 2025 · Christopher Kennedy
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Christopher Kennedy ha commentato,
Thanks for the info. In our logs I can see that our OAuth connection service fails to refresh because it did not receive a refresh token from NinjaOne on the initial authorization. To allow a refresh token to be returned, can you please include an
offline_access scope in the app's manifest? NinjaOne's docs note that this scope is required for them to return a refresh token.Best,
Chris Kennedy | Developer Advocate
Visualizza commento · Data ultimo post: 26 mar 2025 · Christopher Kennedy
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Christopher Kennedy ha commentato,
I'm Chris from our Developer Support team, stepping in to assist while Greg is unavailable. I took a look at the details you shared and as a next step I'd like to review some logging of a request attempt. To help with this, can you reproduce the proxy error again and let me know the timestamp of the attempt?
Best,
Chris Kennedy | Developer Advocate
Visualizza commento · Data ultimo post: 21 mar 2025 · Christopher Kennedy
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Christopher Kennedy ha commentato,
This looks like an issue that was resolved back in version 2.19.0. Do you still see this behavior after updating to the latest release?
Visualizza commento · Data ultimo post: 12 mar 2025 · Christopher Kennedy
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Christopher Kennedy ha commentato,
It could be an access issue. Is this when viewing a Help Center article? Or a ticket comment attachment? Also are you using authentication to set the user identity in your app?
Visualizza commento · Data ultimo post: 12 mar 2025 · Christopher Kennedy
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Christopher Kennedy ha commentato,
This is a known issue when your account does not have Chat departments configured. To resolve, confirm that your Agent Workspace groups are enabled as departments in Chat.
Visualizza commento · Data ultimo post: 03 mar 2025 · Christopher Kennedy
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Christopher Kennedy ha commentato,
Visualizza commento · Data ultimo post: 26 feb 2025 · Christopher Kennedy
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Christopher Kennedy ha commentato,
Can you share a general overview of how you intend users to interact with Zendesk in your app? Are you looking to display Help Center content to users?
Visualizza commento · Data ultimo post: 26 feb 2025 · Christopher Kennedy
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Christopher Kennedy ha commentato,
Thanks for the context. The plan level is an issue here for sure. Custom business rules are not available on the Legacy Support Essential plan. I recommend a plan upgrade to take advantage of this feature set.
Visualizza commento · Data ultimo post: 13 feb 2025 · Christopher Kennedy
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Christopher Kennedy ha commentato,
Can you share the conditions for when you currently perform the redaction?
Visualizza commento · Data ultimo post: 06 feb 2025 · Christopher Kennedy
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