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Christopher Kennedy

Data ingresso 14 apr 2021

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Ultima attività 26 feb 2025

Zendesk Developer Advocacy

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Christopher Kennedy ha commentato,

Commento nella community Developer - Zendesk SDKs
Hello,
 
Are you seeing this behavior with the latest version?

Visualizza commento · Data ultimo post: 26 feb 2025 · Christopher Kennedy

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Christopher Kennedy ha commentato,

Commento nella community Developer - Zendesk SDKs
Hi Yuri,
 
Can you share a general overview of how you intend users to interact with Zendesk in your app?  Are you looking to display Help Center content to users?

Visualizza commento · Data ultimo post: 26 feb 2025 · Christopher Kennedy

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Christopher Kennedy ha commentato,

Commento nella community Developer - Zendesk APIs
Hi Mauricio,
 
Thanks for the context.  The plan level is an issue here for sure.  Custom business rules are not available on the Legacy Support Essential plan.  I recommend a plan upgrade to take advantage of this feature set.

Visualizza commento · Data ultimo post: 13 feb 2025 · Christopher Kennedy

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Christopher Kennedy ha commentato,

Commento nella community Developer - Zendesk APIs
Hi Lucas,
 
Can you share the conditions for when you currently perform the redaction? 

Visualizza commento · Data ultimo post: 06 feb 2025 · Christopher Kennedy

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Christopher Kennedy ha commentato,

Commento nella community Developer - Zendesk APIs
Hi Mauricio,
 
Can you check the webhook settings in Admin Center to make sure the webhook is active?

Visualizza commento · Data ultimo post: 31 gen 2025 · Christopher Kennedy

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Christopher Kennedy ha commentato,

Commento nella community Developer - Zendesk Apps Framework (ZAF)
Thanks for confirming!

Visualizza commento · Data ultimo post: 28 gen 2025 · Christopher Kennedy

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Christopher Kennedy ha commentato,

Commento nella community Developer - Zendesk Apps Framework (ZAF)
Hi Jeff,
 
I see you have a ticket open about this.  I'm going to take that ticket over to work through this issue with you directly.

Visualizza commento · Data ultimo post: 28 gen 2025 · Christopher Kennedy

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Christopher Kennedy ha commentato,

Commento nella community Developer - Zendesk SDKs
Hi Suman,
 
Can you share some more context:  
 
  • Are you building a server-side Zendesk app?  Or client-side app?
  • How are you including MSAL?  And how are you detecting that it's failing to initialize?

Visualizza commento · Data ultimo post: 20 dic 2024 · Christopher Kennedy

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Christopher Kennedy ha commentato,

Commento nella community Developer - Zendesk SDKs
Hi Krystian,
 
Are you utilizing authentication in your implementation?

Visualizza commento · Data ultimo post: 18 dic 2024 · Christopher Kennedy

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Christopher Kennedy ha commentato,

Commento nella community Developer - Zendesk Apps Framework (ZAF)
Hi Mario,
 
You can actually include HTML links in the value when using ticket.editor.insert.  However, whether or not it is supported depends on the ticket channel.  Live channels like chat and messaging do not support rich text replies, while other channels (web form, email, etc) do.  That's really what accounts for the discrepancy in behavior that you're seeing.  You can always use the ticket.editor.capabilities object to check whether the current channel supports rich text before performing the insert.

Visualizza commento · Data ultimo post: 18 dic 2024 · Christopher Kennedy

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