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Christopher Kennedy
Data ingresso 14 apr 2021
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Ultima attività 26 feb 2025
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Christopher Kennedy ha commentato,
Visualizza commento · Data ultimo post: 26 feb 2025 · Christopher Kennedy
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Christopher Kennedy ha commentato,
Can you share a general overview of how you intend users to interact with Zendesk in your app? Are you looking to display Help Center content to users?
Visualizza commento · Data ultimo post: 26 feb 2025 · Christopher Kennedy
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Christopher Kennedy ha commentato,
Thanks for the context. The plan level is an issue here for sure. Custom business rules are not available on the Legacy Support Essential plan. I recommend a plan upgrade to take advantage of this feature set.
Visualizza commento · Data ultimo post: 13 feb 2025 · Christopher Kennedy
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Christopher Kennedy ha commentato,
Can you share the conditions for when you currently perform the redaction?
Visualizza commento · Data ultimo post: 06 feb 2025 · Christopher Kennedy
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Christopher Kennedy ha commentato,
Visualizza commento · Data ultimo post: 31 gen 2025 · Christopher Kennedy
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Visualizza commento · Data ultimo post: 28 gen 2025 · Christopher Kennedy
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Christopher Kennedy ha commentato,
I see you have a ticket open about this. I'm going to take that ticket over to work through this issue with you directly.
Visualizza commento · Data ultimo post: 28 gen 2025 · Christopher Kennedy
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Christopher Kennedy ha commentato,
Can you share some more context:
- Are you building a server-side Zendesk app? Or client-side app?
- How are you including MSAL? And how are you detecting that it's failing to initialize?
Visualizza commento · Data ultimo post: 20 dic 2024 · Christopher Kennedy
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Christopher Kennedy ha commentato,
Visualizza commento · Data ultimo post: 18 dic 2024 · Christopher Kennedy
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Christopher Kennedy ha commentato,
You can actually include HTML links in the value when using
ticket.editor.insert
. However, whether or not it is supported depends on the ticket channel. Live channels like chat and messaging do not support rich text replies, while other channels (web form, email, etc) do. That's really what accounts for the discrepancy in behavior that you're seeing. You can always use the ticket.editor.capabilities object to check whether the current channel supports rich text before performing the insert.Visualizza commento · Data ultimo post: 18 dic 2024 · Christopher Kennedy
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