Creighton Long

Hi Kevin and Travis,

Looks like you're both running into the same issue -- you have included the backslash characters before the underscores in the ticket field placeholder. Remove those and you should be set!

Also, Travis, make sure you add the " ticket." bit in that placeholder, as I noted in my last post.

I apologize for the confusion with the slashes, we had included the them in our examples in an attempt to prevent them from being processed as italic markdown. Came out a bit bit messy, I guess. I've gone back and fixed up my post now.

Hope this helps you folks get it working!

Quick update here -- the last placeholder in the URL will need to be:

{{ticket.ticket_field_00000000}}

The original post is missing the leading " ticket. ". Otherwise, I dig it! Nicely done :)