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Hiedi Kysther
Data ingresso 13 mag 2021
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Ultima attività 18 feb 2025
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Ultima attività di Hiedi Kysther
Hiedi Kysther ha commentato,
Hi Matt Dietsche
While we do have some ways to bulk import all your articles to Zendesk, there's really no easy way to do this. You can either.
1. API endpoints: https://developer.zendesk.com/rest_api/docs/help_center/articles this will allow you to import all your article content by creating new articles. The API endpoints could be added to a script which would refer to the content from your database and create the new Help center Articles on your Zendesk's account.
2. Third-party app- you can import your Knowledge base articles via CSV using this app: https://www.zendesk.com/marketplace/apps/support/285803/help-center-import/
Hope this helps!
Visualizza commento · Data ultimo post: 18 feb 2025 · Hiedi Kysther
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Hiedi Kysther ha commentato,
Hey Jake Warren
We do have native feature that could help you set up a 24/7 talk coverage. For reference: Managing overflow calls and after-hours routing with Talk.
Basically, you can set up an Overflow number after-hours. So all calls received outside your business hours will be forwarded to the phone number you'll set. You can set up any number (even a different Talk number) except Toll-free.
Hope this helps!
Visualizza commento · Data ultimo post: 08 gen 2025 · Hiedi Kysther
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Hiedi Kysther ha commentato,
Hi Akshat Agarwal
503 Errors usually indicate an Internal Server. It is possible that is an error on our end and we would love to investigate this with you. If you are still experiencing this error, please create a ticket following this guide: Contacting Zendesk Customer Support.
Visualizza commento · Data ultimo post: 08 gen 2025 · Hiedi Kysther
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Hiedi Kysther ha commentato,
Hi Maria Gmerek
I created a ticket on your behalf so we can investigate this issue together. Kindly check your inbox for my email. Thanks!
Visualizza commento · Data ultimo post: 13 ago 2024 · Hiedi Kysther
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Hiedi Kysther ha commentato,
Hi Maricar Paraiso
To audit your Triggers, you can utilize the Triggers API. This will provide you with information on when the trigger was created and last updated. If you need to know who created or last updated a trigger, we will have to check our logs. Please keep in mind that our logs are only accessible for the past 30 days.
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Hope this helps!
Visualizza commento · Data ultimo post: 12 lug 2024 · Hiedi Kysther
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Hiedi Kysther ha commentato,
Hi Josie Cramer
This needs an in depth investigation. I suggest reaching out to our Support team. Make sure to provide sample ticket IDs and if possible a HAR File, so our Advocates can troubleshoot right away.
Thank you!
Visualizza commento · Data ultimo post: 09 lug 2024 · Hiedi Kysther
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Hiedi Kysther ha commentato,
Hey Frank Roberts
You got a good question here. The notice is a general reminder about the possibility of creating loops with Zendesk triggers. It doesn't automatically mean that your specific trigger is causing a loop. It's just a friendly reminder to be mindful of how triggers can interact with each other and possibly create cycles if not set up correctly.
Hope this helps!
Visualizza commento · Data ultimo post: 09 lug 2024 · Hiedi Kysther
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Hiedi Kysther ha commentato,
Hi Sai Karri
No, you do not need Sunshine Conversation to use Zendesk Conversational Bot (Messaging). As outlined in this article, you only need the following to use Zendesk Messaging:
-
Any Zendesk Suite plan
or
-
Support + Chat subscriptions with a Team plan or above
Note: Some channels require a Zendesk Suite plan.
- The Zendesk Agent workspace must be activated.
- You must have at least one team member assigned to a Chat role. See About Staff roles in Zendesk Admin Center.
- You must deactivate any social messaging integrations you configured previously. See Social and third-party messaging resources.
You may need Sunshine Conversation if you are following a more complex workflow that isn't natively available in Messaging.
Hope this helps!
Visualizza commento · Data ultimo post: 09 lug 2024 · Hiedi Kysther
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Hiedi Kysther ha commentato,
Hi Jean-Guy Daigle
Allowlist may work depending on the Suspension Reason e.g. no-reply emails. However it is still not a guarantee that the email will not be suspended even if the email address is whitelisted.
Also, adding a certain email in your Allowlist will not affect other regular incoming requests. It only helps for our system to know the sender is whitelisted. But to reiterate, whitelisting may work depending on the Suspension reason.
I encourage you to reach out to our Support team so we can review those suspended tickets and guide you on how we can resolve it.
Hope this helps!
Visualizza commento · Data ultimo post: 09 lug 2024 · Hiedi Kysther
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Hiedi Kysther ha commentato,
Hi Vicky!
Currently, you can’t set up a call button as part of a messaging answer flow. However our Voice API powered by Messsaging might interest you. As outlined in the article:
“The Voice API powered by Zendesk messaging enables you to quickly add a link or call button anywhere on your website. Customers can use the link or button to call you using the messaging Web Widget without leaving your website. These conversations function like regular phone calls in the Zendesk Agent Workspace, except the caller does not need to dial or know a number”
Hope this helps!
Visualizza commento · Data ultimo post: 14 giu 2024 · Hiedi Kysther
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