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Jean-Baptiste Brière

Data ingresso 15 apr 2021

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Ultima attività 19 ago 2024

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Jean-Baptiste Brière ha commentato,

Commento nella community Feedback - Zendesk AI and automation
Community
Shawna James , Julior left the company, I guess we can close this ticlet

Visualizza commento · Data ultimo post: 19 ago 2024 · Jean-Baptiste Brière

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Jean-Baptiste Brière ha commentato,

Commento nella community Feedback - Ticketing system (Support)
Community

Team, any plan to add this feature in the current UI? This is a very useful tool.

 

Visualizza commento · Data ultimo post: 06 ott 2022 · Jean-Baptiste Brière

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Jean-Baptiste Brière ha creato un post,

Post Feedback - Reporting and analytics (Explore)
Gather reporting in Explore

There is a few information about the Guide usage, that is currently not available in the predefined Explore Dashboard. It would be interesting to add more capabilities to the Guide dashboard in Explore, to understand better the KB usage, the most consulted articles, deflection details, etc.

Data ultimo post: 01 apr 2020 · Jean-Baptiste Brière

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