JJ Miclat

Hey Danny Chrismas!

Re spacing: The new product tray follows the spacing for our Garden menu component - https://garden.zendesk.com/components/menu

This brings more consistency to all menu experiences throughout the product, since most of them are using the Garden menu component. Since the product tray is by far the most prominent menu in the product, we would certainly be up to making changes if we found usability was not ideal for large volume of users. A great thing for us to test and iterate on in the future!

Re hover: Yes! The menu items will change to light blue on hover or focus (with a darker blue bar on the left side) and a darker blue to indicate current selection. This image might be helpful to illustrate this -

Zendesk è lieta di annunciare il rilascio di una nuova versione del menu prodotti. 

Questo annuncio include i seguenti argomenti:

• Cosa cambia?
• Perché Zendesk ha deciso di apportare questa modifica?
• Che cosa devo fare?

Cosa cambia?

Nel menu prodotti gli utenti Zendesk possono passare facilmente da un prodotto Zendesk a un altro. Consulta Passaggio da un prodotto Zendesk a un altro. In questa nuova versione, stiamo introducendo diversi miglioramenti per migliorare la tua esperienza:

• Nuove icone per tutti i prodotti per un'interfaccia più fresca e moderna.
• Ordine prodotto aggiornato per migliorarne l’usabilità.
• Estetica monocromatica per una presentazione visiva più chiara e una migliore accessibilità.
• Aggiornamenti dei nomi dei prodotti per riflettere meglio lo scopo di ciascun prodotto. Tutti gli altri nomi di prodotto rimangono invariati.
  • Knowledge (ex Guide)
  • Voce (ex Talk)
  • Analisi dati (ex Explore)
  • Community (ex Gather)
  • Vendite (ex Sell)

Perché Zendesk apporterà questo cambiamento? 

Questi aggiornamenti fanno parte del nostro impegno ad adottare nuove convenzioni di denominazione dei prodotti di Zendesk allo scopo di comunicare in modo più chiaro le funzionalità di ciascun prodotto. I clienti potrebbero aver già notato questi nuovi nomi nei nostri materiali di marketing e in altre comunicazioni. Questa versione segna un altro passo importante verso l'allineamento dei riferimenti dei nostri prodotti nell'intero ecosistema Zendesk.

Oltre agli aggiornamenti dei nomi, ci concentriamo sul miglioramento dell'accessibilità per garantire che tutti gli utenti possano esplorare in modo efficiente i nostri prodotti.

Che cosa devo fare? 

Consigliamo ai clienti di informare i propri agenti riguardo a queste imminenti modifiche, in particolare in relazione agli aggiornamenti dei nomi dei prodotti. Questa comunicazione proattiva contribuirà a ridurre la potenziale confusione e a risparmiare tempo durante la transizione.

Per lasciare un feedback o per eventuali domande in merito a questo annuncio, visita il forum della community, dove vengono raccolti e gestiti i feedback dei clienti sui prodotti. Per ricevere assistenza generica con i prodotti Zendesk, contatta l’assistenza clienti Zendesk.

Hey Jason!

I hear you, and other customers have as well. 

Last year, we launched the ability for admins to customize their Agent Workspace (for their agents), via Layout Builder. You'll be able to change the:

• order of messages in the conversation log, you could configure messages to show up in ascending or descending order based on what time they were delivered
• position of the composer versus the conversation log, you configure the composer to be at the top and the log to be at the bottom, or vice-versa

Layout Builder is only available for Enterprise customers today, but we're looking to open it up to Professional customers by H2 of this year. 

Hope this helps!
 

Cheers,

JJ

Hey folks!

We're looking to open up Layout Builder to additional plans in 2024.

Extending a warm invite for everyone on this thread to join us on Tuesday, November 14th at 11 AM CDT for our live PM Roundtable on Layout Builder for Agent Workspace community event, where you'll get to live chat with Paul Von, myself, and other PMs looking after customization at Zendesk.

We'll be going over the 2024 roadmap and long-term vision of Layout Builder, in addition to our customization strategy around Agent Workspace.

We'll then open it up to the floor for discussion on any questions regarding Layout Builder, feedback on the current state of the product, feedback on our roadmap, feature requests regarding Agent Workspace customization that you would like to see us bake in, sharing best practices around creating custom layouts, and so much more.

We'd love to see y'all there!

Cheers,
JJ

Hey folks!

Extending a warm invite for everyone on this thread to join us on Tuesday, November 14th at 11 AM CDT for our live PM Roundtable on Layout Builder for Agent Workspace community event, where you'll get to live chat with Paul Von, myself, and other PMs looking after customization at Zendesk.

We'll be going over the 2024 roadmap and long-term vision of Layout Builder, in addition to our customization strategy around Agent Workspace.

We'll then open it up to the floor for discussion on any questions regarding Layout Builder, feedback on the current state of the product, feedback on our roadmap, feature requests regarding Agent Workspace customization that you would like to see us bake in, sharing best practices around creating custom layouts, and so much more.

We'd love to see y'all there!

Cheers,
JJ

Hey folks!

Extending a warm invite for everyone on this thread to join us on Tuesday, November 14th at 11 AM CDT for our live PM Roundtable on Layout Builder community event, where you'll get to live chat with Paul Von, myself, and other PMs looking after customization at Zendesk.

We'll be going over the 2024 roadmap and long-term vision of Layout Builder, in addition to our customization strategy around Agent Workspace.

We'll then open it up to the floor for discussion on any questions regarding Layout Builder, feedback on the current state of the product, feedback on our roadmap, feature requests regarding Agent Workspace customization that you would like to see us bake in, sharing best practices around creating custom layouts, and so much more.

We'd love to see y'all there!

Cheers,
JJ

Hey folks!

Extending a warm invite for everyone on this thread to join us on Tuesday, November 14th at 11 AM CDT for our live PM Roundtable on Layout Builder community event, where you'll get to live chat with Paul Von, myself, and other PMs looking after customization at Zendesk.

We'll be going over the 2024 roadmap and long-term vision of Layout Builder, in addition to our customization strategy around Agent Workspace.

We'll then open it up to the floor for discussion on any questions regarding Layout Builder, feedback on the current state of the product, feedback on our roadmap, feature requests regarding Agent Workspace customization that you would like to see us bake in, sharing best practices around creating custom layouts, and so much more.

We'd love to see y'all there!

Cheers,
JJ

Hey Scott Patterson,

Thanks for your patience! The ability to change the order of messages and/or alter the location of the composer is now live. If you've signed up for the Layout Builder EAP, you should already see it in your account. More info here - https://support.zendesk.com/hc/en-us/articles/6070249202202

Cheers,
JJ

Hey everyone,

We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Thursday, April 25th at 9 AM PDT for our PM Roundtable.

It'll be an open discussion on what is and isn't working with the recent UI changes regarding Agent Workspace. The product team would also like feedback on enhancements they plan on making in Agent Workspace, so we can design the experience tailored to your CX needs.

The link to register can be found here, we'd love to see you all there.

Cheers,
JJ

Hey everyone,

We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Thursday, April 25th at 9 AM PDT for our PM Roundtable.

It'll be an open discussion on what is and isn't working with the recent UI changes regarding Agent Workspace. The product team would also like feedback on enhancements they plan on making in Agent Workspace, so we can design the experience tailored to your CX needs.

The link to register can be found here, we'd love to see you all there.

Cheers,
JJ