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Nara
Data ingresso 14 apr 2021
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Visualizza commento · Data ultimo post: 25 set 2024 · Nara
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This would require the
via_followup_source_id
to be added as a parameter of the follow-up with the private comment, as well as a system independent from Zendesk to parse the initial data from the ticket comments API on the first ticket.In short, it isn't quite possible to do this via a webhook, but may be feasible, though more dev-intensive, via a custom API-based workflow.
Visualizza commento · Data ultimo post: 26 nov 2023 · Nara
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Visualizza commento · Data ultimo post: 18 ott 2023 · Nara
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Visualizza commento · Data ultimo post: 04 set 2023 · Nara
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Visualizza commento · Data ultimo post: 10 apr 2023 · Nara
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locale
value in the payload, or, if you are trying to pass a different attribute, you would need to pass it as a custom user field. In case it can help, more info on the payloads themselves can be found here.Visualizza commento · Data ultimo post: 09 apr 2023 · Nara
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Visualizza commento · Data ultimo post: 07 mar 2023 · Nara
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In case it can help for reference, I would recommend checking out Zendesk's article on how Triggers work, to better understand how these emails are sent.
Visualizza commento · Data ultimo post: 27 feb 2023 · Nara
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Visualizza commento · Data ultimo post: 27 feb 2023 · Nara
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To your second question re. field names instead of IDs, at this time it is only possible to display a field's numeric ID when pulling via the API.
Visualizza commento · Data ultimo post: 16 feb 2023 · Nara
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