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Phillip A
Data ingresso 28 apr 2022
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Ultima attività 01 gen 2025
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Ultima attività di Phillip A
Phillip A ha commentato,
Commento nella community Q&A - Tickets and email
Hi Everyone!
I just wanted to share a quick update: at the moment, light agents can only change the ticket status if they are the ticket requester. In that case, they will need to set it manually in the Zendesk interface. If you're curious to learn more about this, you're welcome to check out this super helpful link: https://support.zendesk.com/hc/en-us/articles/4408846501402-Understanding-and-setting-light-agent-permissions.
Thanks a bunch for your understanding!
I just wanted to share a quick update: at the moment, light agents can only change the ticket status if they are the ticket requester. In that case, they will need to set it manually in the Zendesk interface. If you're curious to learn more about this, you're welcome to check out this super helpful link: https://support.zendesk.com/hc/en-us/articles/4408846501402-Understanding-and-setting-light-agent-permissions.
Thanks a bunch for your understanding!
Visualizza commento · Data ultimo post: 01 gen 2025 · Phillip A
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