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Shai Sy Dimayuga's Avatar

Shai Sy Dimayuga

Data ingresso 16 apr 2021

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Ultima attività 23 mar 2022

Zendesk Customer Care

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Ultima attività di Shai Sy Dimayuga

Shai Sy Dimayuga ha commentato,

Commento nella community Français Communauté
Hi Sebastien!
 
When purchasing a subscription for Zendesk, you can choose to set your billing schedule either to monthly or annually billing cycle. For more information on billing and payments, you may refer to Billing FAQs.
 
Cheers!

Visualizza commento · Data ultimo post: 23 mar 2022 · Shai Sy Dimayuga

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Shai Sy Dimayuga ha commentato,

CommentoSelf-service best practices and recipes

Hi Ibrahim,

There could be several reason as to why Answer Bot may not be suggesting articles. We'd love to check on this further so a separate ticket will be created on your behalf where we can continue look into your given scenarios.

Cheers!

 

Visualizza commento · Data ultimo post: 29 giu 2021 · Shai Sy Dimayuga

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Shai Sy Dimayuga ha commentato,

CommentoWriting formulas

Hi Vladimir,

We may need to look into this further so a separate ticket will be created on your behalf where we can continue to look into the this.

Cheers!

Visualizza commento · Data ultimo post: 28 giu 2021 · Shai Sy Dimayuga

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Shai Sy Dimayuga ha commentato,

Commento nella community Q&A - Reporting and analytics

Hi Emily!

At this time, Answer Bot Flow Builder reporting is still in progress and something that our product team is actively working on. For any new product updates, you may refer to: Zendesk Updates.

Cheers!

Visualizza commento · Data ultimo post: 28 giu 2021 · Shai Sy Dimayuga

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Shai Sy Dimayuga ha commentato,

Commento nella community Q&A - Tickets and email

HI Kristen!

At this time, it is not possible within the native functionality of our platform to have users click on a “mailto” link which allows them to open their email program instead of clicking the “Submit” button to submit a ticket on a web form.

However, since you are using a custom form, you can customize it thru custom coding. Found this 3rd party link for reference. :)

Shaianne Sy Dimayuga | Customer Advocate

Visualizza commento · Data ultimo post: 17 mar 2021 · Shai Sy Dimayuga

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Shai Sy Dimayuga ha commentato,

CommentoHelp with Web Widget

Hi Francois S,

A ticket has been created on your behalf and someone from our Support Team will contact you back regarding this via email.

Cheers!

Visualizza commento · Data ultimo post: 16 mar 2021 · Shai Sy Dimayuga

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