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helen moskowich
Data ingresso 15 apr 2021
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Ultima attività 27 ott 2021
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Ultima attività di helen moskowich
helen moskowich ha commentato,
Thank you guys for the suggestions,
I think I have no choice but to do the auto replay from Facebook itself
The Facebook SLA is too important from being ignored
Visualizza commento · Data ultimo post: 14 dic 2019 · helen moskowich
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helen moskowich ha commentato,
Hi Brett, thank for the quick answer,
truth is - most of my tickets come from facebook so I need a solution for those kinds of tickets
any other idea?
Visualizza commento · Data ultimo post: 10 dic 2019 · helen moskowich
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helen moskowich ha commentato,
Hi @andreas and thank you so much for the detailed guide!
I'm having a problem with the SLA because of the auto replay implantation
my SLA was 4 hours for the first replay and 4 hours for the second replay,
since the implantation the auto replay "count" as a first replay
the SLA "first replay" is shot when the auto replay shot instead of my agent first respond.
Any creative idea?
Visualizza commento · Data ultimo post: 09 dic 2019 · helen moskowich
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