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Mary Paez
Data ingresso 15 apr 2021
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Ultima attività 19 ago 2024
Knowledge Manager for Veeva Global Support KCS Certified
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Ultima attività di Mary Paez
Mary Paez ha commentato,
This is a poorly planned feature that should never limit results. Allowing more filtering options would be beneficial. But, please extend the results to unlimited and let the agents find what they are looking for
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Visualizza commento · Data ultima modifica: 19 ago 2024 · Mary Paez
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Mary Paez ha creato un post,
Need to access the owner and author fields of all our articles thru the API? How can this be done? We are finding the author value but not the owner.
Data ultimo post: 27 nov 2023 · Mary Paez
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Mary Paez ha commentato,
any update on this question? We are getting tickets closed with KB are taking longer than tickets without KB. Doesn't seem right.
Visualizza commento · Data ultimo post: 14 giu 2023 · Mary Paez
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Mary Paez ha commentato,
Is there any update on this? We still are waiting for a way to do this?
Visualizza commento · Data ultimo post: 18 apr 2023 · Mary Paez
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Mary Paez ha commentato,
Did you also check the Managed by Setting as well as Visible to property?
Visualizza commento · Data ultimo post: 29 mar 2023 · Mary Paez
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Mary Paez ha creato un post,
Has this feature been added? Eg: When you follow an article and the article is republished with changes, all followers will get an email notification letting them know the article is updated
Data ultimo post: 27 mar 2023 · Mary Paez
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Mary Paez ha commentato,
Has this feature been added? Eg: When you follow an article and the article is republished with changes, all followers will get an email notification letting them know the article is updated
Visualizza commento · Data ultimo post: 27 mar 2023 · Mary Paez
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Mary Paez ha commentato,
We created two separate reports and used a pivot table. When we do a comparison of linked article tickets and tickets without linked articles, The average resolution time in our report is higher in tickets without KB. Did we do something wrong?
No = tickets without KB
Yes = tickets with KB
Visualizza commento · Data ultima modifica: 23 mar 2023 · Mary Paez
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Mary Paez ha creato un post,
We are comparing tickets with KB and tickets without to see if tickets with KB have a shorter processing time. But the data does not seem correct. Can you give us an idea how we can do this?
"compare the average resolution time against tickets that had a link and tickets that did not"
the tickets with KB are appearing to take longer that tickets without. We are not sure why
Data ultimo post: 23 mar 2023 · Mary Paez
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Mary Paez ha commentato,
We are comparing tickets with KB and tickets without to see if tickets with KB have a shorter processing time. But the data does not seem correct. Can you give us an idea how we can do this?
"compare the average resolution time against tickets that had a link and tickets that did not"
the tickets with KB are appearing to take longer that tickets without. We are not sure why
Visualizza commento · Data ultimo post: 23 mar 2023 · Mary Paez
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