Ricerche recenti


Nessuna ricerca recente

Kyle Pinkley's Avatar

Kyle Pinkley

Data ingresso 15 apr 2021

·

Ultima attività 10 nov 2023

Seguiti

0

Follower

0

Attività totali

74

Voti

15

Abbonamenti

40

PANORAMICA ATTIVITÀ

Ultima attività di Kyle Pinkley

Kyle Pinkley ha commentato,

Commento nella community Feedback - Ticketing system (Support)

We noticed that the Audit Log does not contain an entry when the external ID is changed manually via the API. Please take this into consideration. 

Visualizza commento · Data ultimo post: 25 ago 2022 · Kyle Pinkley

0

Follower

1

Voto

0

Commenti


Kyle Pinkley ha commentato,

Commento nella community Feedback - Ticketing system (Support)

This is an issue with a text expander program we use called Typinator, but is also an issue depending on where the agent copies formatted text from. 

Our agents have been experiencing the same thing with TextExpander.

This update that we didn't have time to prepare for has impacted the ability for our agents to properly paste text. They now need to spend time formatting pasted text, which is an obstacle that wastes time in each ticket. 

100% agree.

Visualizza commento · Data ultimo post: 08 ago 2022 · Kyle Pinkley

0

Follower

2

Voti

0

Commenti


Kyle Pinkley ha creato un post,

Post Feedback - Help Center (Guide)

This piggy backs off of this feedback I filed yesterday ( https://support.zendesk.com/hc/en-us/community/posts/4823728431386-Flow-builder-Report-showing-user-inputs-during-bot-conversation ). To see how users are interacting with the bot, I would love to see the ability in content queues to show the users inputs during a bot conversation. 

Data ultimo post: 03 ago 2022 · Kyle Pinkley

3

Follower

5

Voti

0

Commenti


Kyle Pinkley ha creato un post,

Post Feedback - Reporting and analytics (Explore)

To see how users are interacting with the bot, I would love to see the ability to create a report showing the user inputs during a bot conversation. I confirmed with Zendesk (#10661596) that this is not possible.

Data ultimo post: 02 ago 2022 · Kyle Pinkley

4

Follower

7

Voti

0

Commenti


Kyle Pinkley ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Agents from our team have reported the same thing as well with Google Translate. 

Visualizza commento · Data ultimo post: 02 ago 2022 · Kyle Pinkley

0

Follower

3

Voti

0

Commenti


Kyle Pinkley ha commentato,

CommentoAccount settings of the ticketing system

My eyes would thank you if you could add a native dark mode feature in Zendesk.

Visualizza commento · Data ultimo post: 10 giu 2022 · Kyle Pinkley

0

Follower

7

Voti

0

Commenti


Kyle Pinkley ha creato un post,

Post Feedback - Ticketing system (Support)

When Zendesk has critical maintenance for a pod/cluster, they will place a banner in the agent's workspace mentioning it:

The banner stays visible in *.zendesk.com until you X out of it. I could see the benefit of Zendesk admins being able to place their own banner for agents to see, with the option for the admin to toggle it off/on.

Data ultimo post: 03 mag 2022 · Kyle Pinkley

8

Follower

12

Voti

8

Commenti


Kyle Pinkley ha commentato,

CommentoAttachments and CCs

There is a typo, "Googce Sheets" should be "Google Sheets".

Visualizza commento · Data ultimo post: 20 apr 2022 · Kyle Pinkley

0

Follower

0

Voti

0

Commenti


Kyle Pinkley ha commentato,

Commento nella community Feedback - Ticketing system (Support)

This has been reported on a couple of occasions by our agents. In some cases the limit is not high enough depending on how much output from logs is sent. The customer needs to receive all of the response the agent is sending. Having a warning show when the limit is reached and when the customer submits a response would at least help.

Visualizza commento · Data ultimo post: 31 gen 2022 · Kyle Pinkley

0

Follower

2

Voti

0

Commenti


Kyle Pinkley ha commentato,

Commento nella community Discussion - Tips and best practices from the community

Visualizza commento · Data ultimo post: 16 nov 2021 · Kyle Pinkley

0

Follower

0

Voti

0

Commenti