Akanksh Narayana

Hi,

Can I access Sunshine, Chat and Talk API endpoints using the API token generated using Support? How does the OAuth token flow work for these endpoints (Sunshine, Chat, Talk, Help Center)?

Thanks in advance!

Hi,

Can I add guide, talk, chat etc. to Zendesk support plans? I was able to find these options earlier in the pricing page, but now after the pricing/product changes I am not able to find it.

Is it only bundled with the Support suite now?

Thanks in advance!

Hello,

I have few questions regarding light agents and collaboration add-on.

1) Is there a way to check if the light agent are also chat agent through the support API? The get users API has a role_id field that tells me whether an agent is light_agent or chat_agent, but not both.

2) Is there a way for me to check if the collaboration add-on is purchased for an account via the support API?

Thanks in advance!

Hello !

I was looking at the API for Zendesk Support and could find only the documentation about the "Account Settings" endpoint. I found in one of the posts that there is an account API but it is undocumented.

https://develop.zendesk.com/hc/en-us/community/posts/360001650407/comments/360004730693

Is this documented anywhere currently? I am asking because the comment is about 2 years. old. 

Any information in this regard would be appreciated.

Thanks in advance!