Ricerche recenti
Nessuna ricerca recente
Jo Herbert
Data ingresso 15 apr 2021
·
Ultima attività 12 gen 2023
Seguiti
0
Follower
0
Attività totali
11
Voti
4
Abbonamenti
3
PANORAMICA ATTIVITÀ
BADGE
ARTICOLI
POST
COMMENTI NELLA COMMUNITY
COMMENTI AGLI ARTICOLI
PANORAMICA ATTIVITÀ
Ultima attività di Jo Herbert
Jo Herbert ha commentato,
Ahhhhhh ! Thanks
I was trying to do EVERYTHING under tickets not updates.
Now it makes sense
Thank you
Visualizza commento · Data ultimo post: 04 feb 2021 · Jo Herbert
0
Follower
0
Voti
0
Commenti
Jo Herbert ha creato un post,
HI All
I am trying to log how many customer replies are put in per ticket.
I found the agent replies but cannot find a way to log the customer replies.
Any idea how I do this?
TIA
Jo
Data ultimo post: 02 feb 2021 · Jo Herbert
0
Follower
5
Voti
4
Commenti
Jo Herbert ha commentato,
We really really need this!
We have customer that has a SLA level but they require a response of 1hour
If I use hours then we are already breaching the SLA.
Please can you get minutes implemented!
Thanks
Visualizza commento · Data ultimo post: 21 ott 2019 · Jo Herbert
0
Follower
2
Voti
0
Commenti
Jo Herbert ha commentato,
We really need the option of include internal comments when printing tickets!
Visualizza commento · Data ultimo post: 04 mar 2016 · Jo Herbert
0
Follower
4
Voti
0
Commenti