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Thomas Wang
Data ingresso 15 apr 2021
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Ultima attività 22 ott 2021
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Ultima attività di Thomas Wang
Thomas Wang ha commentato,
Hi, Jonathan
How to make the Internal Note as the default setup for all the comments ?
Visualizza commento · Data ultimo post: 02 feb 2021 · Thomas Wang
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Thomas Wang ha commentato,
But when customer cc'ed in the ticket see that comment in the Public Reply it is too late. I'm looking for a way to remind agents checking what they put into Public Reply before submitting the ticket.
Visualizza commento · Data ultimo post: 02 feb 2021 · Thomas Wang
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Thomas Wang ha creato un post,
Hi, Zendesk team
Recently there are some cases that the agent wrongly pasted internal communication into Public Reply instead of Internal notes.
Is that possible to add confirmation pop-up windows for the agent to click and confirm whenever they update the ticket status. Therefore the agent can check and verify whether the update is for an internal note or a Public reply.
Data ultimo post: 02 feb 2021 · Thomas Wang
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Thomas Wang ha commentato,
+1. Yes we also would like to have this function because sometimes the teams only need to work half due to public holiday
Visualizza commento · Data ultimo post: 15 ott 2019 · Thomas Wang
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