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Fallon Albrecht

Data ingresso 15 apr 2021

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Ultima attività 17 lug 2024

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PANORAMICA ATTIVITÀ

Ultima attività di Fallon Albrecht

Fallon Albrecht ha commentato,

Commento nella communityZendesk Support Beta - Modernized Conversational Experience

Same question as Matt

 

Visualizza commento · Data ultimo post: 17 lug 2024 · Fallon Albrecht

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Fallon Albrecht ha commentato,

Commento nella community Developer - Zendesk APIs

I seriously do not understand, why you removing a functionality announced here https://support.zendesk.com/hc/en-us/articles/5359840638362?page=1#comment_5869210602266 and then you do not over an API to retrieve the data. 

The view original email is not only important to see the email address, but also the content of an email as sometimes you do not see the content of the email in the ticket e.g. when a person replies inline. 

 

 

Visualizza commento · Data ultimo post: 28 giu 2023 · Fallon Albrecht

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Fallon Albrecht ha commentato,

CommentoAttachments and CCs

Thank you Gabriel!

 

Visualizza commento · Data ultimo post: 29 dic 2022 · Fallon Albrecht

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Fallon Albrecht ha commentato,

CommentoAttachments and CCs

Dear Gabriel,

Thank you for your reply. 

In that article you sent it says the following: 

Limitations for ticket redaction

Ticket redaction includes the following limitations:

  • Redaction for messaging tickets does not work for messages created before April 2022. If the ticket contains sensitive information, the tickets will have to be permanently deleted.

Can you confirm that this is updated and that you can redact documents from tickets created before April 2022? 

 

Thank you. 

Fallon 

Visualizza commento · Data ultimo post: 28 dic 2022 · Fallon Albrecht

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Fallon Albrecht ha commentato,

CommentoAttachments and CCs

I have the same question as Bilal, we need to redact attachments that we have in tickets 2017-2019 can that also be done with the agent work space? 

 

Visualizza commento · Data ultimo post: 27 dic 2022 · Fallon Albrecht

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Fallon Albrecht ha commentato,

Commento nella community Q&A - Users, groups, and organizations

Thank you @..., I want to see them from all the end users in on go. 

 

Visualizza commento · Data ultimo post: 25 mar 2021 · Fallon Albrecht

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Fallon Albrecht ha creato un post,

Post Q&A - Users, groups, and organizations

Hi All, 

As the title says, I would like to know when it was the last time an end-user contacted us through Zendesk. 

Do you know how I am able to achieve this? 

 

Thank you! 

Fallon 

 

 

 

Data ultimo post: 24 mar 2021 · Fallon Albrecht

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Fallon Albrecht ha commentato,

Commento nella community Feedback - Ticketing system (Support)

+1

Visualizza commento · Data ultimo post: 13 lug 2020 · Fallon Albrecht

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