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Amy Gracer

Data ingresso 15 apr 2021

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Ultima attività 29 dic 2023

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Ultima attività di Amy Gracer

Amy Gracer ha commentato,

CommentoTriggers and automations

I'm new to webhooks, and therefore a bit lost by the comments in this conversation when not everything everyone tried worked.

Has anyone put together a step by step for automatically cc'ing end users on tickets? It seems like this would be a feature lots of folks would want. 

Thank you so much to anyone who can assist!

Visualizza commento · Data ultimo post: 21 lug 2023 · Amy Gracer

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Amy Gracer ha commentato,

CommentoEnd-user guide for Help Center

Brittany Mandel

I have the same problem with my brand text color, but my customers have really taken to the new requests list, so to work around it, I replaced $brand_text_color with #fff in my css. Not the most elegant solution, but it works. 

Visualizza commento · Data ultimo post: 25 giu 2023 · Amy Gracer

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Amy Gracer ha commentato,

Commento nella community Feedback - Ticketing system (Support)

+1

Visualizza commento · Data ultimo post: 07 giu 2023 · Amy Gracer

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Amy Gracer ha commentato,

CommentoAnnouncements

Is there any way to hide either the CC'd or the Organization tabs?

Visualizza commento · Data ultimo post: 07 giu 2023 · Amy Gracer

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Amy Gracer ha creato un post,

Post Q&A - Apps and integrations

Is there a way to search on the "Zendesk Support" Activity in Jira?

developers want to use Jira to search support information directly so they don't have to jump between the two tools.

Thanks!

Data ultimo post: 10 mag 2023 · Amy Gracer

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Amy Gracer ha commentato,

CommentoJira integration

We have been using the Jira integration for a long time, but are just now realizing how robust it is. Our ultimate goal is the same some others have mentioned: to have Support in Zendesk only and Dev in Jira only, rather than assigning developers tickets in Jira and Zendesk. Some questions:

1. Will my development still need Zendesk licenses if they are not assigned or directly commenting in the Zendesk tickets? Is there a view only license for development? (like a light agent?)

2.  I have set post functions to update the Zendesk ticket for comments and status changes. Notification of these changes appear as an email from the person who originally set up the integration, rather than from the {{user.displayName}}  in Jira. Is there a way to send these notifications from the Jira user?

Visualizza commento · Data ultimo post: 09 mag 2023 · Amy Gracer

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Amy Gracer ha commentato,

Commento nella community Discussion - Tips and best practices from the community

Hmmm... If you send me your code, I'll compare it to mine and look for differences. I'm guessing that the problem has to be in the styling somewhere

Visualizza commento · Data ultimo post: 13 feb 2023 · Amy Gracer

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Amy Gracer ha commentato,

Commento nella community Discussion - Tips and best practices from the community

Alastair Adams (US) This is still working in my help center, but I am using a custom theme, not Copenhagen. 

Visualizza commento · Data ultimo post: 13 feb 2023 · Amy Gracer

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Amy Gracer ha commentato,

CommentoEnd-user guide for Help Center

Hannah Lucid

You can hide the voting feature on the articles page. 

Comment out this section

{{!-- {{#with article}}
         

            {{t 'was_this_article_helpful'}}
             
           

             
             
                {{vote 'up' role='radio' class='button article-vote article-vote-up' selected_class="button-primary"}}
                {{vote 'down' role='radio' class='button article-vote article-vote-down' selected_class="button-primary"}}
             
           

            
           

              {{vote 'label' class='article-vote-label'}}

           

         

        {{/with}}--}}

 

Visualizza commento · Data ultimo post: 06 gen 2023 · Amy Gracer

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Amy Gracer ha commentato,

CommentoUsing themes and customizing your Help Center

Isaac Starobin

Hi Isaac,

It looks like you don't need to put it within article body. Just create a selector - I called it "fancy" - and then apply that to the ordered lists where you want it to appear. 

In style.css

.fancy {
  list-style: none; 
  counter-reset: li
}
.fancy > li::before {
  content: counter(li); color: red;
  display: inline-block; width: 1em;
  margin-left: -1em
}
.fancy li {
  counter-increment: li
}

In your HTML


     
  1. test

  2.  
  3. test

  4.  
  5. test

 

 

 

Visualizza commento · Data ultimo post: 01 nov 2022 · Amy Gracer

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