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Andrei Kamarouski
Data ingresso 15 apr 2021
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Ultima attività 17 mag 2024
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Ultima attività di Andrei Kamarouski
Andrei Kamarouski ha commentato,
Hey all.
I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV.
Visualizza commento · Data ultimo post: 06 mag 2024 · Andrei Kamarouski
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Andrei Kamarouski ha commentato,
Hey all.
I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV.
Visualizza commento · Data ultimo post: 06 mag 2024 · Andrei Kamarouski
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Andrei Kamarouski ha commentato,
Hey all.
I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV.
Visualizza commento · Data ultimo post: 06 mag 2024 · Andrei Kamarouski
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Andrei Kamarouski ha commentato,
We see an issue with the Subject now showing up (blank). MacOS Ventura, last Chrome browser version. Could you try to reproduce this bug?
Visualizza commento · Data ultimo post: 20 nov 2023 · Andrei Kamarouski
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Andrei Kamarouski ha commentato,
Sarah Seiwerts, from the screenshot I see that the attribute and metric are not recognized, Most likely you are trying to add this metric not in the SLA dataset, but in another one. Could you double-check it and create it in the report from the SLAs dataset?
Visualizza commento · Data ultimo post: 20 ott 2023 · Andrei Kamarouski
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Andrei Kamarouski ha commentato,
Hey, this is the formula for the metric like this.
IF [SLA metric]="Periodic Update Time"
THEN AVG(SLA metric completion time (days))
ENDIF
Visualizza commento · Data ultimo post: 20 ott 2023 · Andrei Kamarouski
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Andrei Kamarouski ha commentato,
Then use this
THEN [Update - Date]
instead of this
THEN [Update - Timestamp]
Visualizza commento · Data ultimo post: 20 ott 2023 · Andrei Kamarouski
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Andrei Kamarouski ha commentato,
Hey @..., here you are
IF ([Changes - Field name]="status"
AND [Changes - Previous value]!="solved"
AND ([Changes - New value]="solved" OR [Changes - New value]="closed")
AND DATE_FIRST_FIX([Update - Timestamp], [Update ticket ID], [Changes - Field name], [Changes - New value])=[Update - Timestamp])
THEN [Update - Timestamp]
ENDIF
Visualizza commento · Data ultimo post: 20 ott 2023 · Andrei Kamarouski
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Andrei Kamarouski ha commentato,
Hi all,
If you are looking for reporting without tags or beyond 30 days – look at Macros Reporting app. (I'm Pythia AI CEO). https://www.zendesk.com/apps/support/advanced-macros-by-pythia
Visualizza commento · Data ultimo post: 16 mag 2023 · Andrei Kamarouski
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Andrei Kamarouski ha commentato,
Hey guys, does it support Messaging tickets?
Visualizza commento · Data ultimo post: 08 mag 2023 · Andrei Kamarouski
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