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Andrei Kamarouski's Avatar

Andrei Kamarouski

Data ingresso 15 apr 2021

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Ultima attività 17 mag 2024

Community ModeratorThe Wise One - 2021

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Ultima attività di Andrei Kamarouski

Andrei Kamarouski ha commentato,

Commento nella community Discussion - Tips and best practices from the community

Hey all. 

I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV. 

Visualizza commento · Data ultimo post: 06 mag 2024 · Andrei Kamarouski

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Andrei Kamarouski ha commentato,

CommentoExplore recipes

Hey all. 

I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV. 

Visualizza commento · Data ultimo post: 06 mag 2024 · Andrei Kamarouski

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Andrei Kamarouski ha commentato,

Commento nella community Feedback - Reporting and analytics (Explore)

Hey all. 

I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV. 

Visualizza commento · Data ultimo post: 06 mag 2024 · Andrei Kamarouski

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Andrei Kamarouski ha commentato,

CommentoEnd-user guide for Help Center

Hey Gorka Cardona-Lauridsen

We see an issue with the Subject now showing up (blank). MacOS Ventura, last Chrome browser version. Could you try to reproduce this bug? 

Visualizza commento · Data ultimo post: 20 nov 2023 · Andrei Kamarouski

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Andrei Kamarouski ha commentato,

CommentoMeasuring success

Sarah Seiwerts, from the screenshot I see that the attribute and metric are not recognized, Most likely you are trying to add this metric not in the SLA dataset, but in another one. Could you double-check it and create it in the report from the SLAs dataset? 

Visualizza commento · Data ultimo post: 20 ott 2023 · Andrei Kamarouski

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CommentoMeasuring success

Hey, this is the formula for the metric like this.

IF [SLA metric]="Periodic Update Time" 
THEN AVG(SLA metric completion time (days)) 
ENDIF

Visualizza commento · Data ultimo post: 20 ott 2023 · Andrei Kamarouski

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Andrei Kamarouski ha commentato,

CommentoWriting formulas

Then use this

THEN [Update - Date] 

instead of this

THEN [Update - Timestamp] 

Visualizza commento · Data ultimo post: 20 ott 2023 · Andrei Kamarouski

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Andrei Kamarouski ha commentato,

CommentoWriting formulas

Hey @..., here you are 

IF ([Changes - Field name]="status"    
       AND [Changes - Previous value]!="solved"
      AND ([Changes - New value]="solved" OR [Changes - New value]="closed")  
      AND  DATE_FIRST_FIX([Update - Timestamp], [Update ticket ID], [Changes - Field name], [Changes - New value])=[Update - Timestamp]) 
THEN [Update - Timestamp] 
ENDIF

Visualizza commento · Data ultimo post: 20 ott 2023 · Andrei Kamarouski

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Andrei Kamarouski ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Hi all, 

If you are looking for reporting without tags or beyond 30 days – look at Macros Reporting app. (I'm Pythia AI CEO). https://www.zendesk.com/apps/support/advanced-macros-by-pythia

Visualizza commento · Data ultimo post: 16 mag 2023 · Andrei Kamarouski

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Andrei Kamarouski ha commentato,

CommentoSecurity and user access in Zendesk Support

Hey guys, does it support Messaging tickets? 

Visualizza commento · Data ultimo post: 08 mag 2023 · Andrei Kamarouski

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