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Kalle Windefalk's Avatar

Kalle Windefalk

Data ingresso 15 apr 2021

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Ultima attività 04 mar 2024

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Kalle Windefalk ha creato un post,

Post Feedback - Help Center (Guide)

Feature Request Summary: 

Guide articles should have the mention function (@...)

Description/Use Cases: 

When refering to specific people in articles (such as system administrators, Subject Matter Experts, approval manager etc) it would be great to be able to mention (or pin point) users instead of writing freely. Further, it would be great also if there was a list in Guide (such as the content block list) with all articles where a specific user was mentioned

 

Business impact of limitation or missing feature:

This would ensure a better coherent experience for the knowledge admin teams

Data ultimo post: 20 mag 2022 · Kalle Windefalk

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Kalle Windefalk ha commentato,

CommentoTicket automation and collaboration

It would be great if I could create a child ticket and assign it to an agent directly from the macro. Now it's only possible to assign to a group so we have to enter the assignee manually 

Visualizza commento · Data ultima modifica: 20 apr 2022 · Kalle Windefalk

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Kalle Windefalk ha creato un post,

Post Feedback - Help Center (Guide)

Today I need to open the previous version of an article that has been applied for review. 

It would be great to have two artcles displayed side by side. The one that was applied for review and the current published one.

This would speed up the article approval flow

Data ultimo post: 11 apr 2022 · Kalle Windefalk

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Kalle Windefalk ha commentato,

CommentoMore integrations

Thanks @...

So it's up to Softserve if they want to provide EU customers with the intergration hosted on EU servers?

Visualizza commento · Data ultimo post: 24 mar 2022 · Kalle Windefalk

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Kalle Windefalk ha commentato,

CommentoMore integrations

Hi @...
We use the Data Center Location add-on (EU). Does this integration support this?

Visualizza commento · Data ultimo post: 23 mar 2022 · Kalle Windefalk

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Kalle Windefalk ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

The agent status is still "online" in Talk when the agent is in a chat session.

The status should be updated to away. This is problematic for team leaders who doesn't use chat (and since you also need a chat license to be able to see which agents are being served chats) 

 

 

Visualizza commento · Data ultimo post: 18 gen 2022 · Kalle Windefalk

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Kalle Windefalk ha commentato,

CommentoSetting up Agent Workspace

The agent status is still "online" in Talk when the agent is in a chat session.

The status should be updated to away. This is problematic for team leaders who doesn't use chat (and since you also need a chat license to be able to see which agents are being served chats) 

 

Visualizza commento · Data ultima modifica: 18 gen 2022 · Kalle Windefalk

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Kalle Windefalk ha commentato,

CommentoTicket basics

I totally agrees with Oskar

Visualizza commento · Data ultimo post: 13 gen 2022 · Kalle Windefalk

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Kalle Windefalk ha commentato,

Commento nella community Feedback - Ticketing system (Support)

@...

"...This continues to be planned for development later this year. No new updates at this point in time"

Is that statement still valid?

Visualizza commento · Data ultimo post: 26 nov 2021 · Kalle Windefalk

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Kalle Windefalk ha commentato,

Commento nella community Feedback - Ticketing system (Support)

+1

We're in the same situation as @...

Visualizza commento · Data ultimo post: 08 apr 2021 · Kalle Windefalk

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