Andreas Ramstad

In order to get around the limits in Explore we need to export data for analysis in other BI tools. This is hard to do when IDs are not present in all dataset types.

Example: In Knowledge Capture dataset Author ID is not present, only author name so we can't easily relate an "Employee dimension" to an author.

In KCS searching is a particularly important technique that we want to measure as an activity. Please add "search" as a Knowledge Capture event to the dataset.

When using the KC app one should have the ability to search draft articles.

Articles that are in draft might still have tremendous value to others as they can use and contribute to work-in-progress items.

I request that this app is free for Enterprise customers

Yet another popular "x years later" thread that Zendesk ignores.

It's amazing how much effort Zendesk puts into promoting self service and almost no effort into giving us almost no relevant analytics in Zendesk Explore. They are expecting you to use Google Analytics for that kind of stuff. 

5 years later.. 

What's the progress on this? We to are implementing KCS and not having all data available in Insights in Explore is very confusing.

Hey Zendesk, are you listening?