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Sebastian

Data ingresso 15 apr 2021

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Ultima attività 14 ott 2024

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Sebastian ha commentato,

Commento nella community Developer - Zendesk Apps Framework (ZAF)

Thank you for the feedback. So there currently is only the middleware solution, unless one wants to risk the secret being in plain in the source. The risk would extend to all agents that can see the app in the backend, I assume.

Visualizza commento · Data ultimo post: 14 ott 2024 · Sebastian

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Sebastian ha commentato,

Commento nella community Developer - Zendesk Apps Framework (ZAF)

Good idea. Tampermonkey/Greasemonkey might be able to shorten the development even. 

Visualizza commento · Data ultimo post: 11 ott 2024 · Sebastian

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Commento nella community Developer - Zendesk APIs

Visualizza commento · Data ultimo post: 08 ott 2024 · Sebastian

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Sebastian ha commentato,

Commento nella community Developer - Zendesk Apps Framework (ZAF)

Li Xia when you say “ouf ot the box”, which workarounds would exist for that, if any?

Visualizza commento · Data ultimo post: 08 ott 2024 · Sebastian

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Sebastian ha commentato,

Commento nella community Developer - Zendesk Apps Framework (ZAF)

They probably used routeTo, which opens a ticket in a new tab inside of Zendesk.
https://developer.zendesk.com/api-reference/apps/apps-support-api/all_locations/#routeto

Visualizza commento · Data ultimo post: 07 ott 2024 · Sebastian

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Sebastian ha creato un post,

Post Developer - Zendesk Apps Framework (ZAF)

Hello,

 

Secure settings in the manifest will only be pasted into the code by ZD via a placeholder and only as the last step before execution That is fine for a basic user-pass auth, but not anymore if you need to, like in my place, create an HMAC of the secret and only that value can be used for authentication.

 

Anyone knows how to solve this? I don't think it's a very good workaround to store the secret code directly in the code. But momentarily is seems to be the only solution.

 

Thank you!

Data ultimo post: 07 ott 2024 · Sebastian

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Sebastian ha commentato,

Commento nella community Developer - Zendesk APIs

Yes, what is the answer?

Visualizza commento · Data ultimo post: 30 set 2024 · Sebastian

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Sebastian ha commentato,

Commento nella community Feedback - Ticketing system (Support)

+1 for this. I wonder about the many negative votes. Maybe the OP should state in the first sentence to have “the option”.

Visualizza commento · Data ultimo post: 26 set 2024 · Sebastian

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Sebastian ha commentato,

Commento nella community Feedback - Help Center (Guide)

Not sure why my reply is awaited here. I don't want to have this automatically created ticket sit there endlessly telling me that my reply is required. Even with me replying it still says so. :thinking:

Visualizza commento · Data ultima modifica: 23 set 2024 · Sebastian

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Sebastian ha commentato,

CommentoHow to customize the theme of the help center

There is an undocumented limit on the label field. 40 characters. Same error message.

Visualizza commento · Data ultimo post: 17 set 2024 · Sebastian

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