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Tamir

Data ingresso 15 apr 2021

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Ultima attività 22 ott 2021

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Tamir ha creato un post,

Post Feedback - Ticketing system (Support)
Adding the same functionality as the trigger condition of subject to a custom field text

Sadly there is no way to create a trigger that will search for specific wordings in a custom text ticket field just like you can do with the subject ticket filed.

You only have an option to choose if the text is "present" or not, instead of asking "does this ticket field contain this word".

 

Would be great to have the same functionality as the subject or comment ticket fields for custom text ticket fields in the triggers.

Data ultimo post: 14 dic 2020 · Tamir

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