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Tres Moore

Data ingresso 15 apr 2021

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Ultima attività 24 ago 2022

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Tres Moore ha commentato,

Commento nella community Q&A - Reporting and analytics

Pedro Rodrigues I'd like to do the same as the original poster but don't understand your question. 

How would I go about reporting on all updates by agent who either updated a ticket to pending, solved, or on hold? 

My end goal is to produce one metric for:  total tickets created - tickets updated to pending, solved, or on hold by date the ticket was created 

Visualizza commento · Data ultimo post: 07 giu 2022 · Tres Moore

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Tres Moore ha commentato,

CommentoSingle sign-on

If one of our users uses social single sign on, are we able to see which users by email viewed a particular article? 

Visualizza commento · Data ultimo post: 31 mag 2022 · Tres Moore

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Tres Moore ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Darn it, came to this thread in need and was hoping this was live at this point. 

Definitely something that would be helpful for my team!

Visualizza commento · Data ultimo post: 21 apr 2022 · Tres Moore

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