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Peter Rittau

Data ingresso 15 apr 2021

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Ultima attività 13 dic 2024

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Ultima attività di Peter Rittau

Peter Rittau ha commentato,

Commento nella community Feedback - Ticketing system (Support)

I would like the row in the VIEW to be displayed in BOLD or different colour depending on certain values (e.g. Organization is = Company1 - text is red and backgroung is yellow) or to have a different background, for example green if TAG contain customer.

Visualizza commento · Data ultimo post: 28 ago 2024 · Peter Rittau

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Peter Rittau ha commentato,

CommentoUsing help center search

Does the always have to be first after or can it be anywhere between ?

 

Visualizza commento · Data ultimo post: 27 giu 2024 · Peter Rittau

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Peter Rittau ha creato un post,

Post Discussion - Artificial Intelligence

I am in search of information if the predictions are learnable.
I would like to know if intent, language or sentiment changes for future tickets after a manual fix. Or if it always stays the same.
 

Data ultimo post: 20 giu 2024 · Peter Rittau

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Peter Rittau ha commentato,

CommentoTicketautomatisierung und Zusammenarbeit

I would like to use the conversation summary as information for macros. how can I implement this? what is the name of this field that I can include?

Visualizza commento · Data ultimo post: 06 giu 2024 · Peter Rittau

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Peter Rittau ha commentato,

CommentoTicket automation and collaboration

+1 more for direct messaging

Visualizza commento · Data ultimo post: 18 apr 2023 · Peter Rittau

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Peter Rittau ha commentato,

CommentoBenutzerverwaltung

Hallo,

für bestimmte Felder möchte ich eine Art von visuellen Bewertungen darstellen.

Ich kann das mit einem Dropdown Feld und entsprechenden Beschreibungen realisieren ( zum Beispiel: Niedrig, Normal, Standard, Hoch, Wichtig), möchte jedoch versuchen das mit Stern-Bewertung darstellen. 

Daher meine Frage - kann ich das so wie unten abgebildet darstellen? 


 

Visualizza commento · Data ultima modifica: 12 ott 2022 · Peter Rittau

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Peter Rittau ha commentato,

CommentoBerichte und Analysen für das Help Center

Ich habe eine hohe Anzahl von Artikel die kein Titel haben.

Was sind das für Artikel?

Wie kann ich die finden?

 

Visualizza commento · Data ultimo post: 11 ott 2022 · Peter Rittau

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Peter Rittau ha commentato,

CommentoTicket basics

Hi,

How to remove icons if i use only E-Mail as communication channel?

 

 

Visualizza commento · Data ultimo post: 29 set 2022 · Peter Rittau

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Peter Rittau ha commentato,

CommentoTicket customization

I would like to create a similar form like this.

Creating the fields and the conditions is no problem, but what I don't know is how the text is then displayed (green), depending on the pre-selected fields (red).

Visualizza commento · Data ultimo post: 17 feb 2021 · Peter Rittau

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