Peter Ledeboer

I am trying to create a report using the result metric calculation, but for some reason its never showing the calculation. I am simply trying to divide the count(comments) by count(tickets created).

Is there some reason that this is not calculating?

We use Zendesk to service both external and internal (agents) users. Getting feedback via the CSAT from our Internal users would be very beneficial.

+1 for multiselect in organisations and users. We have multiple apps and it would be useful to be able to identify which orgs use which of our apps.

Hi Taylor

I tried what you said with the second query using the Support: Ticket Updates dataset.

COUNT(Tickets)  does not seem to be an available metric to select in this dataset. Is that a custom metric as well?

Hi. Will Explore be including the option to report on Organisations and custom field data against them that is not linked to tickets being submitted against them?  I would like to be able to create such a report but we have some organisations that have never submitted tickets and therefore their data is not included. This renders the current option of generating a report useless for its intended purposes.

We have internal users where they are light agents and requesters. I would like to get their feedback on our support via the CSAT.