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Dimi Baitanciuc
Data ingresso 15 apr 2021
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Ultima attività 26 ott 2021
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Dimi Baitanciuc ha creato un post,
Hi,
When a user writes a post on the community, he will receive a notification for each comment from a noreply system email (noreply@company.zendesk.com)
The problem is that most users reply to this address, and his reply goes to zendesk suspend tickets, instead of adding a follow-up comment on the original community post.
So, the user starts a conversation on the community, then his reply gets lost in the zendesk spam folder.
Suggestions:
- create a comment on the original community post when the user replies to that notification email
- or do not include response into notification email, so the users will be forced to get to community post to see the answer, and then will replay on the comunity
Data ultimo post: 09 nov 2020 · Dimi Baitanciuc
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Dimi Baitanciuc ha commentato,
+1 for Integration
Visualizza commento · Data ultimo post: 09 nov 2020 · Dimi Baitanciuc
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