Lohith S

There is no User Management for the Agents. Like if we want to add which region, the country he/she belongs to, Phone number, Internal Department to which he/she belongs, Last signed in, Created, updated date etc, 

One should be able to filter by these columns, and export to a CSV or Excel for further analytics.

These fields should also be available in Explore for any reporting. Like we don't have the capability to report on the roles. If I want to list the Agents with the Contributor role, I cannot do it in Explore.

Thanks

Lohith S

Hi Team,

Recently there was an announcement to the changes in Organization page. Can we get something similar to the Agent page as well ?

Like adding a department, region, telephone etc ? There is no way we can categorize Agents apart from the Roles we have today.

Undo is a Must especially when you give an option of Automatic Re-Organize, which screws the widgets. All the 30+ widgets are now screwed when I click Edit on one of the dashboards.

Thanks for this @.... I was able to create this query. To make it look similar to Insights report, can I sort by Requester created - Date by Ascending or Descending ?

Thanks

Lohith S

Hi Team,

Looks like there is no data available on the creation date of a user in Explore. Insights had this for reporting purpose. Request you to enable this metric in Explore

Thanks

Lohith S

We need this as we have several raw data reports that were scheduled in Insights. Should I create a Dashboard for all of that to work ?

Please enable this feature.

Thanks

Lohith S

Hi @..., Any update on this ?

Thanks

Lohith S

I was able to schedule Dashboards to End-Users in the organizations using Zendesk Insights Private Schedules created on Dashboard. The same feature/functionality is not at all available in Zendesk Explore which is supposed to be an advanced reporting tool. Dashboards are mainly useful at a Management level and external customer heads who might not be available in Zendesk. We should be able to include them in the dashboard mailing list. This should be a basic feature of any dashboard.

Hi Rachel,

For the "Make the date absolute (ie created_at 4/1/2019)"

You can edit the request_page.hbs and make the timeago=false for all fields.

Edit it for both created_at, udpated_at and publish the code. e.g date created_at timeago=false

You should see an absolute date

Thanks

Lohith S

Hi Folks,

I wanted to display the exact date for fields "Created" and "Last Activity" fields. Currently, it displays like 2 months ago, 15 days etc. I want it to be the exact date like 12-07-2018. How do I do this ?

Thanks

Lohith S