Jacob Bergman

Hi,
More roles should be allowed to set the schedule. As only admins can do this today it is quite cumbersome as there's no "global schedule functionality" to for example set holidays. Would be great if you could make this task as optional for all roles. 

Hi Alina,

As admins have all the access, we limit the admins to only a few. But as we have plenty of teams, we have plenty of requests to change the schedules. As only admins can do this they need to spend a time just changing schedules and adding holidays -- tasks that might as well be done by a team lead or superuser. 

Also, when you have many different schedules, it becomes time consuming to add on holidays to all of them, would be good if one holidays could be added to many schedules at the same time.

Finally, holidays should be possible to make part of one day -- not only full days.

Thanks :)

Jacob

Hi,
As of now, only admins can change a schedule. We would like the possibility to add this feature to other roles as well, as we have many different schedules depending on team and geography.

We would like this as well!

We would also like this!

Hi,

Same for us. Do you have any fix for this?

Hi,

Thanks for this feature! How do I create a trigger that opens the parent ticket on reply of the child ticket? 

It is possible to have email addresses with accented characters, typical Scandinavian and German ones include å,ä and ö. As of now, we can't send emails from Zendesk to an email address that has one of these characters in it. I would assume that the use of these characters in email addresses will grow. Is this something that you will look into?