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Agyeman Danso's Avatar

Agyeman Danso

Data ingresso 15 apr 2021

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Ultima attività 25 set 2024

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Ultima attività di Agyeman Danso

Agyeman Danso ha commentato,

CommentoSetting up Agent Workspace

Lisa Kelly  I would like to opt out of moving to workspace. How can I do that. Our team has 0 need for chat, ai bots, etc. 

Visualizza commento · Data ultimo post: 25 set 2024 · Agyeman Danso

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Agyeman Danso ha commentato,

CommentoEnd users and organizations

Thank you for finally adding this feature been waiting for years. 

Visualizza commento · Data ultimo post: 29 ago 2024 · Agyeman Danso

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Agyeman Danso ha commentato,

Commento nella community Q&A - Help center and community

Thanks this was very helpful. Updated my CSS. Simple enough.

 

Visualizza commento · Data ultimo post: 30 giu 2023 · Agyeman Danso

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Agyeman Danso ha commentato,

CommentoGlobal security and user access

Any way to have 2fa send code to email addresses?

Visualizza commento · Data ultimo post: 01 giu 2022 · Agyeman Danso

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Agyeman Danso ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Any updates on this feature? We would at minimum like to have the exact same status' on both agent side and end user side.

Support Ticket Help Center request
New New
Open Open
Pending Pending
On-hold On-hold
Solved Solved
Closed Closed

Visualizza commento · Data ultimo post: 27 mag 2022 · Agyeman Danso

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Agyeman Danso ha commentato,

Commento nella community Feedback - Help Center (Guide)

Any updates on this? We really want our end users to see the same status as the agents. Not sure why anyone would have ever created the status' to be different, it doesn't make any sense. Lets fix this please.

Visualizza commento · Data ultimo post: 25 mag 2022 · Agyeman Danso

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Agyeman Danso ha creato un post,

Post Feedback - Ticketing system (Support)

Ability to customize or mimic the support ticket statuses Help Center users.

Not sure why we wouldn't just have the same status' on both sides. If a ticket is On-hold on agent side, it should say On-hold on the end users side too.

Support Ticket Help Center request
New Open
Open Open
Pending Awaiting your reply
On-hold Open
Solved Solved
Closed Solved

Data ultimo post: 25 mag 2022 · Agyeman Danso

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Agyeman Danso ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Please tell me you are all working on this.

Visualizza commento · Data ultimo post: 25 mag 2022 · Agyeman Danso

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