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Stef Viveen

Data ingresso 15 apr 2021

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Ultima attività 25 mag 2022

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Stef Viveen ha commentato,

Commento nella community Feedback - Ticketing system (Support)

I find it very strange that side conversations, now a ZD core feature, is still not available via the mobile app..

Visualizza commento · Data ultimo post: 13 set 2021 · Stef Viveen

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Stef Viveen ha commentato,

Commento nella community Feedback - Ticketing system (Support)

Agreed, we would love to have an MS teams integrations for our side conversations!

Visualizza commento · Data ultimo post: 29 apr 2021 · Stef Viveen

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Stef Viveen ha commentato,

Commento nella community Q&A - Tickets and email

Thanks Renee !

A lot of work.. #rolling eyes. 
But. It will do.

I guess I''ll get to work than.

Cheers

 

Visualizza commento · Data ultimo post: 29 set 2017 · Stef Viveen

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Stef Viveen ha commentato,

Commento nella community Q&A - Tickets and email

Thanks Dipesh, But that is not what I meant.

I want to create 1 view where 1 agent sees the internal notes where only he/she is mentioned in.
This Trigger + View needs to be "reproduced" for every single user and that in the most simple way.

Is there a way to do that? (hoping Renee is wrong.. :) ) Or should we stick to Outlook for internal note mentions..?

 

Visualizza commento · Data ultimo post: 21 set 2017 · Stef Viveen

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Stef Viveen ha commentato,

Commento nella community Q&A - Tickets and email

Hi Jessie,

I have built a "My Internal notifications" view using this topic, great!
Same as Renee, I also have a large number of agents to provide views for. (50 and counting)

Is there a way to make available a "My Internal notifications view" as default for all agents, without having to set this up separately for each and every agent?

Visualizza commento · Data ultimo post: 19 set 2017 · Stef Viveen

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