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Rudolph
Data ingresso 15 apr 2021
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Ultima attività 24 gen 2025
Lead Zendesk Administrator at GoFundMe
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Rudolph ha commentato,
Salvador Vazquez - Our company would also find this feature highly useful.
Visualizza commento · Data ultimo post: 02 gen 2025 · Rudolph
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Rudolph ha commentato,
Hey Joel Cohen - Just adding my voice to everyone's here that I share the emotions of disappointment that this feature was ever behind the Advanced AI paywall and also delight that the feature is on the roadmap to be released to everyone. Thank you for course-correcting, and whenever y'all have an ETA on when this feature will be released, I'd love to know.
Visualizza commento · Data ultimo post: 08 nov 2024 · Rudolph
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Rudolph ha commentato,
Our team also enjoys the End Session feature, and we would LOVE to be able to automate it's usage as Bryan is suggesting. Please add that as an action to triggers & automations!
Visualizza commento · Data ultimo post: 01 nov 2024 · Rudolph
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Rudolph ha commentato,
Adding my voice here to request that y'all please add the ability to end messaging conversations via trigger action. Automating this behavior would be huge for us.
Thank you!
Visualizza commento · Data ultimo post: 24 ott 2024 · Rudolph
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Rudolph ha commentato,
Please add this to the current UI of Zendesk.
Visualizza commento · Data ultimo post: 23 set 2024 · Rudolph
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Rudolph ha commentato,
Sylvia Moon - It seems clear to me that Zendesk's new leadership are the hellbent on squeezing every possible dime out of their customers. Just like encouraging folks to move over to Messaging and then requiring MAUs to be purchased. It's disappointing to see and damages their brand.
Visualizza commento · Data ultimo post: 30 nov 2023 · Rudolph
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Rudolph ha commentato,
Will there be a recording released? I'd love to check it out!
Visualizza commento · Data ultimo post: 08 nov 2023 · Rudolph
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Rudolph ha commentato,
Hey Zendesk team,
Heads up that putting agents in Guided Mode removes their access to the suspended queue. This was a surprise to us and is not documented here. Please add to the article! Thank you!
Visualizza commento · Data ultimo post: 07 nov 2023 · Rudolph
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Rudolph ha commentato,
@... - Thank you for sharing this recipe! It gets me closer to what achieving what the OP is asking about. Some questions:
For trigger 2, shouldn't that be Ticket is Updated rather than Created?
Also, have you found a way to count the number of consecutive replies a user sends? For example, I want to treat tickets that have 2 consecutive replies from a user different than tickets that have 4.
Any thoughts or insight would be appreciated!
Visualizza commento · Data ultimo post: 03 nov 2023 · Rudolph
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Rudolph ha commentato,
This should come with an existing Suite subscription of some level. What's the point in selling something called "Suite" if so many add-ons continue to be developed? It makes moving off the old ala carte legacy model seem pointless. We're just going back to that model, which eliminates the supposed savings of Suite.
Seems like a money-grab.
Visualizza commento · Data ultimo post: 01 nov 2023 · Rudolph
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