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Julie Foster
Data ingresso 15 apr 2021
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Ultima attività 27 dic 2023
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Julie Foster ha creato un post,
Hi,
We have been using Answerbot for about 4 months on tickets raised via email. Our click-through rate is at 9.1%. When reviewing the tickets, I can see that the customers are completely ignoring the suggestions, even when there are direct matches and solutions to their issue.
Does anyone have any advice or recommendations on how we can improve the click-through rate?
Data ultimo post: 28 apr 2021 · Julie Foster
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Julie Foster ha commentato,
+1 for combining Datasets
+1 for Guide and Search in Explore
I need to show the Average ticket age with KB article linked V's the average ticket age without a KB article linked.
Visualizza commento · Data ultimo post: 03 ago 2020 · Julie Foster
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