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Dream

Data ingresso 15 apr 2021

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Ultima attività 27 dic 2023

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Commento nella community Q&A - Reporting and analytics

Thank you @... I will try DATEDIFF function but I'm a bit confused how to use it.

Visualizza commento · Data ultimo post: 29 apr 2021 · Dream

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Dream ha commentato,

CommentoGeneral questions about live chat

Excuse me what is definition of "Not Engaged" in Chat Completion?

Visualizza commento · Data ultimo post: 29 apr 2021 · Dream

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Post Q&A - Reporting and analytics

I have 2 problems:

1.  I want to calculate duration between Ticket created - Timestamp and Update - Timestamp. How can I do it ? I tried to customize a calculated attribute but seem Explore does not work. 

2. I want to display just the first and last update of each ticket. Are there any way to specify order of updated timestamp?

Note: [---] IT Department Copy is from Changes - New Value

Data ultimo post: 23 apr 2021 · Dream

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Dream ha commentato,

CommentoSetting up and managing community

Is there automation or tool that automated add badge to users when they contribute (posts and comments) more in level like badge?   

Visualizza commento · Data ultimo post: 19 apr 2021 · Dream

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CommentoAdditional ticket channels

If Live chat for Agent Workspace is not ended, Can I search for text in the ticket? 

Example 

A customer chatted and called us for cancelling their order (Order No. LR923-43E-3242). But our agent cannot search for an order number)

Visualizza commento · Data ultimo post: 17 mar 2021 · Dream

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CommentoZendesk messaging

My instance does not have an attach file button at Zendesk Messaging Widget. How could I get that button?

Visualizza commento · Data ultimo post: 02 mar 2021 · Dream

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Dream ha commentato,

Commento nella community Q&A - Reporting and analytics

Hi,

[Changes - Field name] = "group_id"

May I change "group_id" to "role_id"?

Is this syntax practical, if I want to check the custom roles change? (Support Enterprise Plan)

Visualizza commento · Data ultimo post: 11 feb 2021 · Dream

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