Sara Collins

I'm excited to see that Gather will support the ability to convert forum posts into support tickets. However, at this time we're only able to do that manually, post by post.

Because my team intends to use Gather primarily for product support, it would be ideal for us to be able to convert posts into tickets automatically. This way, whenever a team member is scheduled to cover our ticket queue, they can quickly reply to support-related forum posts at the same time as emailed support requests without continuously checking Gather and creating tickets individually - a process which could become time consuming and could make it easy to miss new posts on busy days.

Would others find this helpful? Does Zendesk have any plans to add an automation setting to this feature?