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Krzysztof
Data ingresso 15 apr 2021
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Ultima attività 27 ott 2021
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Krzysztof ha commentato,
I know this is not a solution but we did it for our company as Zendesk coudnt help.
I have created same group of Agents for Zednesk Talk and added a routing to Group1 and if no one answers it goes to Group 2.
in this case you have another chance to answer the phone because the conversation goes through the same group of people again
Visualizza commento · Data ultimo post: 28 gen 2020 · Krzysztof
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Krzysztof ha commentato,
Please we need this option aswell.
Visualizza commento · Data ultimo post: 25 set 2019 · Krzysztof
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Krzysztof ha commentato,
I agree.
Can Zendesk apply the same rules as for the live chat - broadcast and assigned and everyone will be happy.
Visualizza commento · Data ultimo post: 11 set 2019 · Krzysztof
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