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Mohamed Abdelwahed

Data ingresso 15 apr 2021

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Ultima attività 27 ott 2021

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Ultima attività di Mohamed Abdelwahed

Mohamed Abdelwahed ha commentato,

Commento nella community Q&A - Reporting and analytics
Community

Mr. Graeme,

Thanks a lot, I will try and feed you back

 

Visualizza commento · Data ultimo post: 21 nov 2019 · Mohamed Abdelwahed

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Mohamed Abdelwahed ha commentato,

Commento nella community Q&A - Reporting and analytics
Community

Thanks Mr, Andrew,

What I meant to say is " I need some way to make the Quality team not picking the ticket from the agent solved but instead they will get a random amount of tickets for agent or agents in order to review them.

Visualizza commento · Data ultimo post: 21 nov 2019 · Mohamed Abdelwahed

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Mohamed Abdelwahed ha creato un post,

Post Q&A - Reporting and analytics
Random ticket - Quality purpose

Hi,

We are working in a bigger company that has a team to monitor the solved ticket and I want to know if there is anyway to make the QA team not pick the ticket from the queue and to be assigned to review it randomly

Regards

Data ultimo post: 20 nov 2019 · Mohamed Abdelwahed

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