Elias Laham

This request to add the Followers field as a part of the triggers is exactly what we need. Since ZenDesk does not have a BCC option, we have been suggested to use the followers field instead which is working "ok". Our team have a request to receive Slack notifications as emails are difficult to filter and the followers field is exactly what we need but not available. Having this as a condition is very important to us. 

I hope improvements can be made. 

I totally agree with the above comments. BCC is such a 'basic' function not to have in the system. We have many cases that agents would like a manager to see a thread by adding them in BCC and not have to add them to the actual ticket keeping this private from the end user. ZD do have other options but are very difficult and are not as affective as a simple BCC.