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George Cox

Data ingresso 15 apr 2021

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Ultima attività 14 feb 2022

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Commento nella communityDiscussion - Zendesk on Suite best practices
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Hi there

I find that when agents use Play Mode, it does not go to the next unassigned ticket. Instead it goes to the next ticket? (Even if it is assigned to another agent)

Is there a way that the Play function on presents unassigned tickets? This is to avoid having multiple agents potentially updating the same tickets. 

Thanks

Visualizza commento · Data ultimo post: 25 nov 2019 · George Cox

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